Restoration Supervisor Trainee - Paid on-the-job Training

SERVPRO•Salem, VA

1d•Onsite

About The Position

SERVPRO Team Mongan is hiring a Restoration Supervisor Trainee for a hands-on field role with paid on-the-job training. The trainee works alongside experienced team members to help homes and businesses recover from water and fire damage while developing the skills needed to lead a restoration crew. As skills and readiness grow, the trainee takes on more responsibility for organizing jobs, supporting a crew, and communicating with customers. Advancement to Restoration Supervisor depends on demonstrated skills, job performance, leadership readiness, and business needs. The position includes responding to water and fire damage emergencies; performing restoration work such as water extraction, drying, cleanup, and demolition as directed; and learning to operate and care for specialty equipment. The trainee also helps maintain work vehicles, communicates safety and job-site needs, and develops skills in workflow organization, work quality monitoring, job documentation, equipment tracking, and responsible materials use. The role involves supporting customers through the recovery process and maintaining clean, safe, and organized job sites. This is physically demanding work in indoor and outdoor restoration environments. It involves lifting, climbing, working at heights and in tight spaces, and working with and around cleaning agents. Occasional on-call shifts, including evenings, weekends, and holidays, are required.

Requirements

Valid driver’s license.
Willingness to work occasional on-call shifts, including evenings, weekends, and holidays.
Commitment to safe work practices, teamwork, and learning.
Ability to regularly lift at least 50 pounds and occasionally lift up to 100 pounds with assistance.
Ability to climb ladders, work at ceiling heights, work in tight spaces including crawl spaces and attics, and repeatedly push, pull, lift, and carry objects.
Ability to work with and around cleaning agents.

Nice To Haves

Previous restoration, construction, or related experience is preferred but not required.
IICRC certification is a plus but not required.
Handyman experience or related experience is helpful.
Enjoyment of hands-on work and teamwork, motivation to learn a skilled trade and grow into leadership, ability to take direction and follow through, dependability, and interest in helping people and the community.

Responsibilities

Respond with the team to water and fire damage emergencies.
Perform water extraction, drying, cleanup, and demolition as directed.
Learn to set up, operate, and care for specialty restoration equipment.
Load, inventory, and maintain work vehicles so crews have necessary tools and supplies.
Identify and communicate safety hazards, job-site conditions, and equipment needs.
Learn to organize job-site activities and establish an efficient workflow.
Develop the ability to give clear instructions and support teammates.
Learn to monitor work quality, track progress, and address problems.
Build skills in job documentation, equipment tracking, and responsible use of materials.
Take on additional responsibility under experienced supervisors’ guidance as training progresses.
Learn to explain restoration activities and respond to customer questions.
Help maintain clean, safe, and organized job sites, and treat customers and their property with care and respect.