Restoration Sales - Emergency Recovery Coordinator
About The Position
The Paul Davis ERC – Restoration Sales role is a front-line, high-impact position responsible for responding to property loss events and securing emergency service work. This is a true hunter-style sales role that combines relationship building, urgency, empathy, and persistence. The ERC is often the first company representative on site and plays a critical role in turning a distressed situation into a confident, trusting customer relationship. This role is ideal for someone who thrives in fast-paced environments, enjoys closing business, and is motivated by helping others while achieving performance-based income.
Requirements
- Proven sales experience with a strong ability to close (hunter mentality required)
- Willingness to be on-call 24/7/365 as part of an emergency response rotation
- Comfortable operating in fast-paced, high-pressure, customer-facing environments
- Persuasive, resilient, and persistent with a strong desire to help others
- Excellent communication and interpersonal skills
- Highly organized with strong follow-through
- Valid driver’s license and clean driving record
- High school diploma or equivalent (industry experience preferred, not required)
Nice To Haves
- Experience with insurance claims, emergency services, or restoration is a plus
Responsibilities
- Respond promptly to fire and property damage emergencies within the San Marcos and surrounding Southern California territory.
- Serve as the first point of contact on active loss scenes, securing Emergency Work Authorizations and initiating mitigation services.
- Build immediate trust with homeowners, property managers, and commercial clients during high-stress fire and disaster events.
- Coordinate and dispatch emergency response crews, prioritizing mitigation services based on loss type and severity.
- Conduct initial damage assessments and create accurate new loss documentation to support mitigation and reconstruction efforts.
- Verify insurance coverage and work professionally with insurance adjusters and claims personnel to facilitate timely approvals and smooth claim progression.
- Clearly communicate customer expectations, site hazards, and property conditions to internal production teams to ensure safe and efficient execution.
- Maintain accurate records of dispatched losses, authorizations, and follow-up on declined or delayed services.
- Develop and maintain strong relationships with insurance agents, adjusters, property managers, and referral partners to drive local emergency response opportunities.
- Represent the Paul Davis brand with professionalism, integrity, and consistency in a competitive local market.
Benefits
- Health Insurance (medical, dental, vision)
- Holidays
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
