Restoration Project Manager-NYC Area

SERVPRO of Medford/Central Manhattan•New York, NY

25d•$70,000 - $90,000•Hybrid

About The Position

SERVPRO® of Central Manhattan is seeking an experienced Senior Regional Restoration Project Manager to lead field operations within our mitigation and restoration division. This role drives operational excellence across multiple projects while ensuring consistent execution of SERVPRO® standards, IICRC guidelines, company policies, protocols, procedures, and safety requirements. The Senior Regional Restoration Project Manager provides hands-on leadership to Project Managers and field teams, strengthens performance through coaching and training, and ensures every job is delivered safely, efficiently, and at the highest level of quality. This position plays a key role in developing talent, improving operational consistency, mentoring staff, conducting field inspections, overseeing training activities, scheduling operational resources, and elevating overall team performance across the division. This is a New York-based regional position that supports SERVPRO® of Central Manhattan, SERVPRO® of Southwest Brooklyn, SERVPRO® of Midwood, and SERVPRO® of Medford. The Senior Regional Restoration Project Manager will provide operational leadership, project oversight, compliance oversight, training, mentoring, and field support across all assigned locations. The successful candidate will be expected to travel throughout these territories and, as business needs require, respond to additional affiliated SERVPRO® locations to provide leadership during Large Loss events, catastrophe response, operational support, training initiatives, and other critical business needs.

Requirements

Minimum of five (5) years of experience leading restoration and mitigation projects.
Minimum of five (5) years of experience supervising and managing subordinate Project Managers and restoration personnel.
High school diploma or equivalent required.
Demonstrated leadership, organizational, communication, coaching, and problem-solving skills.
Broad and in-depth knowledge of water, fire, mold, and storm restoration services and operations.
Valid driver’s license with a clean driving record.

Nice To Haves

Associate’s or Bachelor’s degree is a plus.
IICRC Certifications in Water Damage Restoration (WRT), Fire & Smoke Restoration (FSRT), and Applied Microbial Remediation Technician (AMRT – Mold) are strongly preferred.
Experience using Xactimate estimating software.
PMP Certification is a plus.
OSHA 30 Certification is a plus.
Experience managing multiple concurrent restoration projects and teams.

Responsibilities

Provide leadership and oversight for residential and commercial mitigation and restoration operations involving water, fire, mold, and storm damage.
Ensure all projects comply with SERVPRO® operating procedures, franchise requirements, IICRC standards, company policies, protocols, procedures, and safety requirements.
Oversee, mentor, and support Project Managers and field personnel to ensure consistency, accountability, quality, and operational excellence.
Monitor project schedules, staffing, equipment utilization, and resource allocation to maximize efficiency and profitability.
Conduct regular field visits to monitor project quality, employee performance, and adherence to company standards.
Serve as the senior operational leader for all Large Loss events.
Direct emergency response, stabilization, mitigation strategy, staffing, equipment deployment, and overall execution of large commercial and catastrophic loss projects.
Coordinate Project Managers, field personnel, subcontractors, and vendors to ensure rapid mobilization and successful project execution.
Maintain direct communication with customers, insurance adjusters, consultants, third-party administrators, and executive management throughout the duration of Large Loss projects.
Monitor project budgets, timelines, documentation, production goals, and profitability while ensuring compliance with SERVPRO® quality standards.
Oversee compliance with all SERVPRO® policies, protocols, operational procedures, and safety requirements.
Conduct routine job site inspections, quality assurance reviews, and operational audits.
Verify that job documentation, drying records, moisture readings, photographs, customer authorizations, estimates, and job files are complete, accurate, and compliant.
Ensure adherence to OSHA regulations, IICRC standards, and SERVPRO® Best Practices.
Identify operational deficiencies and implement corrective action plans.
Develop and coordinate ongoing training programs for Project Managers, Crew Chiefs, and technicians.
Mentor Project Managers and field personnel through regular coaching, field evaluations, and performance reviews.
Conduct job site visitations, operational reviews, and best-practice training.
Assist with onboarding and developing new Project Managers and restoration personnel.
Promote a culture of accountability, professionalism, continuous learning, and operational excellence.
Provide executive oversight of restoration projects from initial loss through final completion.
Assist Project Managers with complex losses and challenging customer situations.
Review estimates, scopes of work, budgets, schedules, and project profitability.
Ensure projects are completed on time, within budget, and in accordance with SERVPRO® standards and customer expectations.
Oversee scheduling of Project Managers, field personnel, subcontractors, equipment, and emergency response resources.
Coordinate staffing to ensure adequate emergency response coverage and operational readiness.
Manage operational scheduling requirements across multiple offices.
Participate in management of the monthly on-call rotation and catastrophe response planning.
Support Project Managers in maintaining strong relationships with homeowners, commercial clients, insurance adjusters, consultants, property managers, and third-party administrators.
Assist in resolving escalated customer concerns and complex insurance-related matters.
Ensure exceptional customer service and communication throughout every phase of the restoration process.