Restoration Project Manager

Servpro•Villa Rica, GA

21h•Onsite

About The Position

SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties is hiring a Restoration Project Manager. This front-line management position leads their team to operational excellence and oversees all aspects of assigned restoration projects and assigned restoration crews. The company is seeking self-motivated, proactive, responsible, and service-oriented teammates to join their mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.

Requirements

Valid driver’s license
High school diploma/GED
At least 1 year of management and/or supervisory experience
At least 3 years of industry experience
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents
Ability to successfully complete a background check subject to applicable law

Nice To Haves

Associate degree or Bachelor’s degree preferred
IICRC certification a preferred

Responsibilities

Oversee all aspects of assigned restoration projects and assigned restoration crews.
Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
Negotiate customer and/or client approval of project scope and estimate.
Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
Review job site documentation to support the services provided and ensure proper client requirements and billing process.
Maintain written communication with customers, teammates, vendors, and insurance representatives.
Manage production expenses including equipment, vehicles, and other material assets.
Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
Provide priority response to potential customers.
Participate in recruiting, hiring, and training restoration teammates.