Restoration Project Manager

Servpro•Mesa, AZ

6d•Onsite

About The Position

SERVPRO of North Tempe is seeking a Restoration Project Manager to oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence. The role involves making a positive difference in people's lives by repairing and restoring homes and businesses with an industry-leading level of service. The company is looking for self-motivated, proactive, responsible, and service-oriented teammates.

Requirements

Valid driver’s license
High school diploma/GED
At least 1 year of management and/or supervisory experience
At least 3 years of industry experience
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents
Ability to successfully complete a background check subject to applicable law

Nice To Haves

Associate degree or Bachelor’s degree preferred
IICRC certification a preferred

Responsibilities

Oversee all aspects of assigned restoration projects and assigned restoration crews.
Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
Negotiate customer and/or client approval of project scope and estimate.
Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
Review job site documentation to support the services provided and ensure proper client requirements and billing process.
Maintain written communication with customers, teammates, vendors, and insurance representatives.
Manage production expenses including equipment, vehicles, and other material assets.
Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
Provide priority response to potential customers.
Participate in recruiting, hiring, and training restoration teammates.