Restoration Project Manager

Merit Restorations•Winchester, VA

3d•Onsite

About The Position

Welcome to Merit Restorations. We specialize in mitigating and rebuilding residential and commercial properties damaged by fire, water, storms, and other disasters. We partner with leading insurance carriers and handle everything from emergency cleanup to complete rebuilds, with a focus on safety, integrity, and advocacy. As entrepreneurs, we take full ownership of the work we do and the families we serve. At Merit, our purpose is simple and non-negotiable: we work together as a team so we can change lives. Teamwork is the foundation of everything we do—because teamwork creates impact, and impact changes lives. We exist to help people, and the only way we do that at the highest level is by moving as one team, aligned in mission, values, and execution. We exist for two families. The families we serve and the families inside this company. When we work together and serve our clients at the highest level, both families win. As a Restoration Project Manager, you will lead restoration projects (up to $50,000) from scope to closeout. You’ll manage both the construction and client experience—coordinating with adjusters, subcontractors, and homeowners while keeping jobs on time, on budget, and to the highest standard of quality. We’re looking for a technical expert: organized, detail-driven, a strong communicator with high empathy. Someone who thrives in high-pressure situations, solves problems quickly, and sets the pace for teams.

Requirements

3-5 years of construction project management experience preferred (residential, remodeling, or restoration).
Prior insurance restoration or disaster recovery experience strongly preferred.
Strong estimating ability; Xactimate knowledge a plus.
Exceptional organizational, detail orientation, and follow-through skills.
Positive, self-starting mindset; thrives in high-pressure environments.
High empathy and excellent communication skills—calm under stress, clear with clients, confident with teams.
Proficient in Microsoft Office; familiarity with Procore, MS Project, or similar platforms a plus.
Ability to manage multiple projects independently and simultaneously.
Able to work at the company office in Arlington, TX

Nice To Haves

Xactimate knowledge
Familiarity with Procore, MS Project, or similar platforms

Responsibilities

Lead all phases of restoration projects from scope to completion: estimating, contracts, schedules, budgets, and reporting.
Work from scopes provided by Merit Estimators; adjust and refine as needed to meet project requirements, timelines, and budgets.
Oversee projects to ensure work is completed according to specifications, building codes, and schedules.
Identify resources, assign tasks, and coordinate subcontractors, consultants, and vendors.
Provide detailed quality control through frequent site visits and inspections.
Anticipate risks, delays, or conflicts and proactively resolve them.
Maintain compliance with local/national building codes and safety standards.
Manage day-to-day homeowner and insurance adjuster interactions.
Set and manage expectations, deliver clear updates, and resolve issues promptly.
Document full scope of repairs during site visits and communicate findings.
Build and sustain strong relationships with insurance carriers, adjusters, homeowners, and subcontractors.
Communicate difficult or sensitive information tactfully and professionally.
Prepare job budgets, track expenses, and manage cash flow.
Ensure each project achieves a minimum gross profit margin as set by company standards.
Handle invoicing, collections, and financial closeout of jobs.
Support accounting team with cost tracking, invoicing, and mortgage company coordination.
Develop, manage, and improve operational procedures and workflows for efficiency and accountability.
Oversee jobsite safety, organization, and cleanliness at all times.
Provide owners, clients, and teams with updated two-week lookahead schedules.
Conduct weekly progress meetings and issue meeting minutes.
Track submittments, RFIs, and change orders accurately.
Ensure subcontractors comply with scope, schedule, and quality expectations.
Deliver a calm, empathetic presence to families navigating stressful losses.
Ensure satisfaction at every stage; follow up after completion to maintain trust.
Act as an advocate for the homeowner while balancing carrier requirements.
Support sales and marketing efforts through strong client relationships and reputation.