Restoration Project Manager

SERVPRO Team JRF•Salem, MA

1d•$90,000 - $120,000•Onsite

About The Position

SERVPRO Team JRF is seeking a Restoration / Mitigation Project Manager based out of their Salem, MA office. This role involves managing a portfolio of Massachusetts jobs, including water damage mitigation, fire and smoke restoration, and mold remediation. The Project Manager will be responsible for managing field crews, communicating with insurance adjusters and property owners, writing and negotiating Xactimate and Symbility scopes, and ensuring projects are completed on time, within budget, and to standard. The total compensation package ranges from $90,000 to $110,000, including a base salary and a performance bonus.

Requirements

Minimum 3 years of hands-on project management experience in the property restoration industry — water, fire, or mold (not general construction)
Demonstrated experience writing and managing Xactimate or Symbility estimates
Working knowledge of IICRC S500 (WRT) and S520 (AMRT) standards
Experience managing insurance adjuster and TPA relationships and navigating the carrier billing process
Valid driver's license with a clean driving record — required to operate company vehicles
Clean background — background check is a condition of employment
Ability to meet the physical demands of the role: lifting, working in confined or wet environments, wearing appropriate PPE

Nice To Haves

Active IICRC WRT, ASD, or AMRT certification
Experience with carrier preferred vendor / TPA programs (Contractor Connection, Alacrity, PSA, or similar)
OSHA 10 or OSHA 30
Prior SERVPRO system experience

Responsibilities

Manage water damage mitigation, fire/smoke restoration, and mold remediation projects from initial response through job close
Serve as the primary contact for property owners, insurance adjusters, and TPAs throughout the project lifecycle
Write, submit, and negotiate Xactimate and Symbility scopes, supplements, and change orders
Schedule, direct, and supervise field crews and subcontractors across active Massachusetts job sites
Conduct moisture mapping, psychrometric readings, and daily monitoring documentation on mitigation jobs
Ensure all work meets IICRC S500 and S520 standards and carrier program requirements
Maintain complete, real-time job documentation: photos, moisture readings, daily logs, authorizations, and certificates of completion
Communicate proactively with adjusters and TPAs to move files forward and avoid approval delays
Manage materials, equipment, and subcontractor costs to protect job-level gross margin
Identify and capture supplemental scope on active jobs
Participate in the on-call rotation for after-hours emergency response