Restoration Project Manager - Mitigation

ServiceMaster Restore 7383 - Salem•Salem, OR

6h•$72,000 - $105,000•Onsite

About The Position

Turn property damage into a plan—and help customers get their lives back on track. ServiceMaster Restore is looking for a Restoration Project Manager – Mitigation to manage restoration projects from initial inspection through completion and collection. This is not a desk-only position. You’ll meet customers, inspect damage, develop scopes, prepare estimates, sell projects, coordinate production, communicate with insurance professionals, and drive projects across the finish line. We’re looking for someone who combines sales ability, project management, customer service, and leadership.

Requirements

Valid driver’s license and ability to meet company driving requirements.
Strong written and verbal communication skills.
Comfortable with computers, tablets, and mobile apps.
Ability to travel throughout our service area.
Ability to work in active restoration/construction environments.

Nice To Haves

Experience in restoration, construction, insurance claims, roofing, remodeling, estimating, property management, home services, or consultative sales.
Organized and able to manage multiple projects.
Comfortable working with customers during stressful situations.
Confident selling without high-pressure tactics.
Able to communicate effectively with insurance professionals.
Focused on revenue, gross profit, collections, and customer service.
Comfortable holding crews and vendors accountable.
Tech-savvy and willing to learn new systems.
A strong problem solver who takes ownership.
Competitive, accountable, and motivated by results.
Restoration experience is valuable, but sales ability, leadership, character, and willingness to learn are equally important.
IICRC certifications are a plus but not required for the right candidate.

Responsibilities

Respond to water, fire/smoke, mold, packout, and specialty-loss opportunities.
Inspect properties and determine appropriate scopes of work.
Prepare estimates and supporting documentation.
Sell projects and obtain signed contracts/authorizations.
Communicate with customers, adjusters, agents, and property managers.
Coordinate crews, subcontractors, and internal support staff.
Monitor schedules, costs, documentation, and profitability.
Maintain accurate files using Restore 365, Mitigate, DocuSketch, and other systems.
Meet applicable insurance carrier and TPA requirements.
Identify legitimate additional restoration needs.
Resolve project issues quickly and professionally.
Complete billing, collections, and project closeout.
Participate in emergency response when needed.