Restoration Project Manager/Estimator

Servpro•Ossipee, NH

5d•Onsite

About The Position

SERVPRO of Ossipee, Conway and Berlin is hiring a Restoration Manager! As the Restoration Manager, you will oversee all aspects of projects and crews ensuring excellent customer service and quality work. This front-line management position leads their team to operational excellence. We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.

Requirements

High school diploma/GED
Valid driver’s license
At least 1 year of management and/or supervisory experience
At least 3 years of industry experience

Nice To Haves

Associate degree or Bachelor’s degree preferred
IICRC certification a preferred
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents

Responsibilities

Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.
Negotiate with customers and/or clients for approval of restoration activities
Schedule, coordinate and oversee crews, assets, and subcontractors to provide service on active projects to include subcontractors
Review job site documentation to support the services provided and ensure proper client requirements and billing process
Maintain all communications with customers, teammates, vendors, and insurance representatives
Manage production expenses including labor, equipment, vehicles, and other assets
Manage the customer and client experience and overall satisfaction
Provide priority response to potential customers, as needed.
Actively engage in recruiting, hiring, and training restoration teammates