Restoration Production Manager

SERVPRO of Beverly Hills/Westwood•Los Angeles, CA

3d•$70,000 - $80,000

About The Position

Join our winning team at SERVPRO of Beverly Hills. We’re looking for a dynamic, detail‑oriented Restoration Production Manager to lead our Mitigation Department. You’ll inspire a high‑performing crew, streamline processes with cutting-edge tools, and deliver exceptional service on every project. SERVPRO of Beverly Hills is not your average franchise. We are an industry-leading water, mold, and large-loss fire restoration powerhouse. As a premier member of the SERVPRO Global Disaster Recovery Team, we are recognized as one of the largest producers of commercial damage restoration both nationally and globally.

Requirements

Restoration: 3+ years of experience in the Restoration Industry.
Leadership Pro: 1+ year of supervisory or project management experience.
Technical Savvy: Deep knowledge of mitigation labor, professional supplies, and restoration equipment.
Communication: Strong verbal and written skills with the ability to inspire a team.
The Basics: High School Diploma and a Valid Driver’s License.

Responsibilities

Team Leadership: Recruit, hire, and mentor a diverse team of Assistant Production Managers, Crew Chiefs, and Technicians.
Operational Excellence: Lead daily Work-in-Progress (WIP) meetings to coordinate resources for efficient production.
Quality Standards: Train the team on SERVPRO® mitigation guidelines and ensure strict compliance with all safety and uniform policies.
Performance Culture: Provide regular feedback and conduct annual performance evaluations to help your team grow.
Rapid Response: Lead our "1-4-8" commitment—contact the customer within 1 hour, have a crew on-site within 4, and provide updates within 8.
Expert Scoping: Conduct clear pretesting and scoping of services to create accurate project cost estimates.
Financial Oversight: Manage project timelines and production costs to maintain established rates and maximize profitability.
Asset Management: Ensure all vehicles, equipment, and facilities are well-maintained and in working order.
Elite Representation: Act as the face of the company for homeowners, property managers, and "Centers of Influence" (COIs) such as insurance adjusters.
Problem Solver: Promptly resolve customer concerns and complaints to maintain our reputation for excellence.

Benefits

Bonus based on performance
Free food & snacks
Health insurance
Salary: $70,000 – $80,000 annual salary.
High-Impact Bonuses: Quarterly performance-based bonuses based on modified gross profit margins.
Weekly Pay: Steady, reliable income every week.
Full Tech Suite: Stay connected with a company-issued iPad, iPhone, and credit card for seamless field operations.
Comprehensive Benefits: Robust Medical, Vision, Dental, and Life Insurance packages.
Rest & Recovery: PTO, Sick Pay, and Paid Holiday schedule.
Stability: We don’t just hire for the job; we invest in your future through structured internal growth opportunities and leadership development.