Restoration Operations Manager
About The Position
SERVPRO Team Shaw is a rapidly growing franchise organization with a significant presence in the restoration and construction industry. Having expanded from one location in 2020 to 33 locations, they serve customers nationwide with a comprehensive range of services including water and fire emergency services, moving and storage of contents, textile cleaning, and reconstruction. The company has experienced substantial growth, ranking among the fastest-growing private restoration/construction companies in the country. They are seeking an Operations Manager to oversee restoration production, manage labor, control costs, and ensure efficient job completion. This role is ideal for a strong operational leader who can drive quality, speed, and profitability while developing a team. The company emphasizes a sense of urgency and offers growth opportunities for individuals who thrive in a fast-paced environment and are adept at holding teams accountable.
Requirements
- 3–5+ years of experience in restoration, construction, or property management, including at least 2 years in a supervisory or management role.
- Proven track record managing labor, COGS, or P&L in a field services or construction environment.
- Strong leadership skills with experience managing and developing teams of Project Managers or field supervisors.
- Working knowledge of production scheduling and job costing.
- Valid driver’s license with a clean driving record.
- Proficiency with job-tracking/production software and Microsoft Office/Excel.
- Ability to travel across assigned market locations as needed.
- Availability for on-call rotation, evenings, weekends, or overtime as needed during peak demand or emergency response.
Nice To Haves
- IICRC certification(s) in Water Damage Restoration, Fire/Smoke Restoration, or related areas.
- Experience with SERVPRO job documentation systems (WorkCenter, DryBook, Xactimate/Xactanalysis).
- Experience with commercial large loss, fire, mold/asbestos, or reconstruction service lines.
- Bachelor’s degree in construction management business preferred, or a related field.
- Bilingual (English/Spanish) a plus.
Responsibilities
- Oversee all mitigation operations across water, fire, and reconstruction service lines, ensuring jobs are executed safely, efficiently, and to SERVPRO and IICRC standards.
- Manage labor across the production team — staffing levels, crew assignments, and workload distribution across Project Managers, crew chiefs, and technicians.
- Own cost of goods sold (COGS): monitor job costing, labor and material spend, equipment utilization, and margin performance against budget.
- Build and manage production scheduling across all active jobs, balancing crew availability, equipment, and customer timelines.
- Drive performance management by setting KPIs for Project Managers and crews, conducting regular reviews, and holding teams accountable to production, quality, and customer satisfaction targets.
- Lead training, coaching, and development for Project Managers and technicians, including IICRC certification pathways and career progression planning.
- Partner with the General Manager, sales, and claims teams to align production capacity with the sales pipeline and customer commitments.
- Review and approve job files, scope documentation, and estimates (Xactimate/Xactanalysis) for accuracy and completeness.
- Monitor job cycle time and work-in-progress (WIP) reports; identify and resolve bottlenecks on aging or at-risk jobs.
- Ensure compliance with safety protocols, OSHA standards, and SERVPRO job documentation systems (WorkCenter, DryBook) across all crews.
- Oversee equipment, vehicle, and inventory needs across crews, coordinating with Facilities and Fleet as needed.
- Resolve escalated customer and insurance adjuster issues, stepping in as needed to protect customer satisfaction.
- Recruit, interview, and onboard new Project Managers and production staff as the team grows.
- Analyze production and financial reports and present performance updates and improvement plans to leadership.
- Support growth initiatives across specialty service lines, including commercial large loss, fire damage restoration, and asbestos/mold removal.
- Promote and enforce a strong safety culture across every job site.
Benefits
- Health insurance
- Paid time off
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Medical, Dental, Vision
- Sick Paid Time Off
- Personal development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
