Restoration Manager

SERVPRO Team Wall - 9695•Camp Hill, PA

9d•$70,000 - $90,000•Onsite

About The Position

SERVPRO's former Franchise of the Year, Team Wall is looking for our next great hero! Do you love helping people through difficult situations? Then, don’t miss your chance to join our franchise as a new Restoration Manager. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”! Our franchise is looking for someone who thrives in fast-paced, challenging situations, communicates effectively, and enjoys leading, coaching, and developing others. The ideal candidate is highly organized, capable of managing multiple priorities, and committed to delivering exceptional results. If you're self-motivated, dependable, and passionate about exceeding expectations, you'll fit right in. Are you ready to make a real impact and be the hero our team needs? As a valued SERVPRO® Franchise employee you will receive a competitive pay rate, with opportunity to learn and grow.

Requirements

Effective written and oral communication
Intermediate math skills
Experience in cleaning/restoration preferred
High school diploma/GED
IICRC certifications preferred
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawls spaces, attics)
Ability to sit/stand/walk for prolonged periods of time
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning products/chemicals
Ability to travel locally and out of state when necessary
Ability to successfully complete a background check subject to applicable law

Nice To Haves

Experience in cleaning/restoration
IICRC certifications

Responsibilities

Stay updated on mitigation best practices (water, fire, contents, etc.). Train and mentor Restoration Supervisors, and ensure their accountability.
Conduct estimate appointments for non-emergency jobs.
Review job scopes with Restoration Supervisors and coordinate staffing with the Intake Coordinator.
Monitor progress through daily updates, site visits, and regular communication with customers, adjusters, and vendors. Resolve issues, optimize labor and equipment use, and maximize gross profit.
Ensure accurate and timely job file updates, coach Supervisors on documentation, and review audit emails.
Use custom dashboards to track job status, address issues, and maintain timeliness.
Identify potential reconstruction jobs during the first day of mitigation services.
Discuss job progress, timelines, and documentation needs in Work-In-Process meetings.
Stay organized, follow standard operating processes, and master necessary applications.
Monitor Mitigation Operations Scorecard to track performance metrics (documentation, process compliance, customer service).
Conduct bi-weekly meetings with Supervisors and direct leaders for coaching, updates, and troubleshooting.
Attend and actively participate in bi-weekly team discussions.
Step in to cover for peers when required.
MUST be available to travel to perform job functions outside of SERVPRO Team Wall service area
Complete assignments from management and participate in special projects.
Lead employee training, track skill development, and attend professional development sessions.
Conduct mid-year and annual performance reviews for direct reports