Restoration Logistics & Dispatch Coordinator

Servpro•Dallas, TX

3d•Onsite

About The Position

Responsive recruiter Benefits: Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance SERVPRO of Duncanville/DeSoto is hiring a Restoration Logistics & Dispatch Coordinator! Benefits SERVPRO of Duncanville/DeSoto offers: Competitive compensation Benefits Career progression Professional development And more! Restoration Logistics & Dispatch Coordinator We are looking for an organized, detail-oriented Restoration Logistics & Dispatch Coordinator to help keep restoration projects moving efficiently from start to finish. This position is responsible for coordinating schedules, vendors, customers, and project logistics. You will work closely with Project Managers, Technicians, customers, and vendors to ensure services and resources are scheduled, tracked, and communicated appropriately. The ideal candidate is a strong communicator who can manage multiple priorities, follow through on details, and stay organized in a fast-paced environment. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise. Compensation: $24.00 - $27.00 per hour Picture yourself here fulfilling your potential. At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Requirements

Excellent organizational and time-management skills
Strong verbal and written communication skills
Excellent follow-through and attention to detail
Ability to manage multiple projects and changing priorities
Strong customer service and problem-solving skills
Comfortable working in a fast-paced environment
Proficient with computers and data entry
Ability to successfully complete a background check subject to applicable law

Nice To Haves

Restoration, construction, logistics, or project coordination experience is a plus

Responsibilities

Coordinate scheduling and logistics for restoration projects.
Schedule and communicate with vendors, subcontractors, plumbers, and debris removal companies.
Coordinate and track contents pack-outs, storage, deliveries, and move-backs.
Communicate with customers regarding scheduling, project updates, and follow-up needs.
Communicate project needs and updates with Project Managers, Technicians, Accounting, Management, and other departments.
Track outstanding services, vendor commitments, customer needs, and project deadlines.
Maintain accurate and timely project information in scheduling and management systems.
Document important calls, communications, updates, and project activity in correspondence notes so the entire team can clearly understand the status of the project.
Identify scheduling or logistical issues and follow through to resolution.
Assist other departments as needed to keep projects organized and moving forward.
Give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.