Lead Mitigation Technician

SERVPRO of Minnetonka•Minnetonka, MN

8d•$25 - $30•Onsite

About The Position

SERVPRO of Minnetonka has an opening for a Restoration Crew Lead who is well-motivated and looking to build a career at the fastest-growing restoration company in the State. As the front-line representative of the SERVPRO® brand, the Restoration Crew Lead demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Requirements

Valid driver’s license
At least 1 year of experience in cleaning, restoration, or construction
IICRC certification
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, and work in tight spaces (i.e. crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents

Nice To Haves

Several years of experience in the restoration and construction industry
Ability to manage residential and commercial water mitigation projects

Responsibilities

Coordinate and perform production processes as scheduled and ensure quality control
Manage the customer and client experience and overall customer satisfaction tracked with online reviews
Communicate clear expectations to restoration technicians and supervise their activities
Document a detailed and accurate job file to support the services provided
Manage labor and consumable item usage on assigned projects
Communicate with restoration project manager and office staff on project progress and issues
Communicate and follow all OSHA guidelines for job safety
Manage assets by protecting and using equipment and materials properly
Coach and train restoration technicians