Restoration Branch Manager

Michael and Son Restoration•Charlotte, NC

1d•$100,000 - $130,000•Onsite

About The Position

We are looking for an experienced residential water and mold restoration professional to help establish and manage our restoration department in Charlotte. Our Charlotte location is already an established operation, and we are expanding our existing services to include a dedicated local water and mold restoration team. This position will oversee restoration projects, customer relationships, estimating, business development, and day-to-day operations. As the department grows, this person will take on increasing responsibility for staffing, production, financial performance, and overall department results.

Requirements

Direct restoration experience is required.
Experience in residential water and mold restoration
IICRC WRT and ASD certifications
Experience with Xactimate
Experience managing restoration projects from inspection through completion
Experience working with insurance adjusters and referral partners
Leadership, supervisory, or mentoring experience
Sales and business development experience
Understanding of job costs and project profitability
Strong communication, customer service, and organizational skills
Valid driver's license and acceptable driving record
Ability to respond to emergency losses outside normal business hours when necessary

Responsibilities

Manage residential water and mold restoration projects from initial inspection through completion.
Conduct onsite inspections, develop scopes, and use Xactimate for estimating.
Coordinate with Crew Chiefs to ensure jobs are properly set up, progressing on schedule, and documented correctly.
Maintain accurate photos, moisture readings, notes, signatures, and other required documentation.
Communicate with homeowners throughout the restoration process and address questions or concerns.
Develop relationships with insurance adjusters, agents, property managers, and other referral partners.
Generate new restoration opportunities through referrals, networking, and business development.
Monitor job costs, profitability, collections, and overall project performance.
Hire, train, and develop restoration employees as the department grows.
Help establish effective processes for scheduling, production, documentation, safety, and quality.
Track sales, production, profitability, and other key performance measures.
Work with company leadership to implement and grow the restoration department within the Charlotte operation.