Sonny's BBQ Restaurant Team Lead
About The Position
iServ Team Lead (iServ is licensed franchisee of Sonny’s BBQ®) Position Type: Full-time, hourly management, on-site. At iServ, we believe great businesses are built by people who care deeply—about their team, their guests, and their purpose. If you’re passionate about growing in restaurant leadership, enjoys the hands-on management style, and lead with integrity while serving others in a fast-paced, people-first environment, this could be the place for you. The iServ Group, is a multi-brand hospitality company based in Ocala, FL. Our mission is simple but meaningful: to honor God and honor people. We live this out daily as we grow our brands—Sonny’s BBQ and Giovanni’s Pizzeria & Kitchen—while striving to be a top employer and trusted community partner. We’re looking for a Sonny’s BBQ Restaurant Team Lead who brings both leadership and heart to the table. In this role, you’ll guide your team through each shift, ensuring exceptional guest experiences while building a culture where team members feel supported, valued, and inspired to grow. This is more than a shift leadership role—it’s an opportunity to make a meaningful impact on people every day.
Requirements
- Minimum 1 year prior full-serve restaurant leadership experience in a high-volume restaurant
- General understanding of all full-serve restaurant operations (front and back of house) as well as financial management
- Passion for hospitality and creating memorable guest experiences
- A natural leader who puts people first
- Someone who thrives in a team environment and leads by example
- Strong communicator with a positive, solutions-focused mindset
- Ability to stay organized and energized in a fast-paced setting
- Minimum 21 years of age with a valid driver’s license.
- Must be able to pass driver insurability check and have reliable transportation
- Ability to maintain a flexible schedule and cover shifts on busy days/special events
- Must be able to submit and pass a background check & drug test
Responsibilities
- Perform opening/closing responsibilities for the store and assist the Management Team in overseeing store operations
- Lead shifts with energy, clarity, and a commitment to excellence in both service and operations
- Create a fun, engaging, and welcoming environment for guests and team members alike
- Model and reinforce iServ’s mission, values, and culture in every interaction
- Promotes a culture that inspires improvement; continually develops and mentors team members under his/her direction and is directly responsible for their success
- Support onboarding and training of new team members
- Ensure food safety, cleanliness, and operational standards are consistently met
- Communicate effectively with management on team performance and opportunities
- Jump in where needed—whether assisting guests, running POS, or supporting the kitchen
Benefits
- Insurance and PTO benefits are based on eligibility determined by hours worked
- PTO
- Work/life balance that supports your well-being
- 401(k) with employer match eligibility
- Eligible for health, dental, and vision insurance with company contribution determined by hours worked
- Company-paid life insurance
- Team member food discounts
- Ongoing development and growth opportunities
- Multiple levels of Care for you as a whole person (Team Chaplains, iServ Cares)
- Opportunities to give back through community service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
