Restaurant Supervisor - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

All Career•Pigeon Forge, TN

22h•Onsite

About The Position

The Restaurant Supervisor is to provide an excellent dining experience for our guests through proper steps of service and maintain a great work environment for our fellow hosts and vendors. This is all to be done in a manner consistent with The Dollywood Company Mission & Values.

Requirements

Must be at least 21 years old
Requires thorough knowledge of a specialized or technical field
High Diploma, Required
Three Years of job-related experience, Required
Must be able to obtain Serve Safe certification and ABC certification
Basic computer knowledge and usage preferred
Ability to safely operate company vehicles according to company policy.
Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must have professional appearance with good personal hygiene
Able to comprehend instructions and retain information
Must be committed to continuous improvement
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Must maintain strict confidentiality and judgment regarding privileged information
Able to be flexible to handle frequent changes in priorities
Able to prioritize and complete work assignments on a timely basis
Able to add, subtract, multiply and divide with accuracy
Must be self-motivated and disciplined
Able to communicate effectively with Guests and Hosts using approved communication methods
May compile objective and measurable data and produce reports
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
Able to meet the physical demands of the job

Nice To Haves

Previous supervisory experience, Highly Preferred
May require operating knowledge of manufacturing or computer equipment, or may require broad knowledge in clerical or service areas
Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Responsibilities

Checks with Front Desk for daily occupancy/forecast to ensure adequate staffing for the day, make adjustments as needed
Creates all assignments for the shift to include section assignment, opening side work and closing side work
Ascertains the daily specials from kitchen and communicates them to the Servers
Ensures Hosts meet established grooming standards on a daily basis
Inspects dining room, outdoor patio, and lounge for cleanliness, proper supply levels and proper staffing. During inspection ensure all tables are set correctly, and the entire dining room is in the original established settings
Monitors workstations ensuring the server galley is organized, the expo line, and restaurants are clean throughout the service period
Monitors the restaurant and lounge checking on quality of service and food, cleanliness, staffing levels, quality of food and seating are meeting our expectations of our guests
Maintains a clean and sanitary environment in compliance with all local and federal health codes
Performs service, bartender, busser, runner, expeditor and host duties as required
Uses POS accurately and adjust checks using the established guidelines. Handles cash and card transactions as directed. Ensure Servers are the only ones using their Micros card and not allowing any other Host to use their Micros card
Ensures all cash handling procedures are verified and complete daily
Participates and leads in upselling strategies as approved or directed by management
Distributes tips to Hosts that have earned them
Leads and participates in daily stand ups
Assists with staff instruction and coaches fellow Hosts in ensuring we are providing the highest quality of food product and following proper sequence of service
Resolves guest issues with food, beverage, service or timing
Focuses on guest interaction during the shift with the expectation of visiting every table at least once during each meal period to ensure we have met the guest expectations
Ensures completion of opening and closing checklists to include all alcohol has been put up when the lounge closes for the evening
Assists with inventory procedures and issuing of alcohol
Ensures that all alcohol storage is verified to be secure at the beginning and end of every shift
Supervises on-going job training
Maintains effective communication by providing: direction, coaching, mentoring, correction, training, support and development of the staff through timely and specific feedback and recognition
Monitors team to ensure performance exceptions are met
Assumes duties of Restaurant Manager in absence or as directed
Must be willing to work in other disciplines within the department as directed by management
Management reserves the right to change and/or add to these duties at any time