Restaurant Supervisor | Panorama on Seven

SHANER•Buffalo, NY

5d•Onsite

About The Position

The Restaurant Supervisor will be responsible for supervising all aspects of the service restaurant functions, in accordance with hotel standards. This role directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff. The supervisor ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department, maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications, and establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. The supervisor is also responsible for responding to and handling guest-related issues pertaining to the department and ensuring communication with the General Manager, all other Department Managers, Supervisors, and Staff. Additionally, they will assist in managing all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned.

Requirements

Minimum one year of experience in the Restaurant / Food and Beverage field.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent.
ServSafe and/or food safety training.
Alcohol awareness training (such as TIPS).
Familiarity with food and beverage cost controls.
Ability to write routine reports and correspondence.
Ability to accurately compute mathematical calculations and use required measurement tools.
Ability to prepare budgets and ensure cost controls.

Nice To Haves

Previous supervisory / management experience a plus.
Some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Supervising of all aspects of the service Restaurant functions, in accordance with hotel standards.
Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.
Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department.
Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
Responsible for responding and handling guest related issues pertaining to the department.
Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
Assists in managing all aspects of employee performance to ensure productivity and a quality work environment.