Restaurant Supervisor

The Brews Hall•Torrance, CA

15h•Onsite

About The Position

The Restaurant Supervisor will oversee and manage the daily operations of the restaurant. This role requires a creative problem solver who can ensure guest satisfaction, maintain high operational standards, and lead a team effectively. The supervisor will be responsible for everything from food preparation and customer service to staff management and administrative tasks.

Requirements

High school diploma or equivalent, required.
At least two years related restaurant experience required.
Restaurant high volume experience required, preferably in the fast casual space.
Strong liquor, wine & beer knowledge required.
Strong written, verbal, and non-verbal communication skills.
Proactive attitude with strong organizational and time management skills.
The ability to motivate and inspire others to work cooperatively to achieve a designated goal.
Flexible schedule - Willing and able to work shift duties that will include evenings, nights, weekends and holidays.
Strong problem-solving skills.
Knowledge of performance evaluation and budgeting concepts.
Understanding of quality standards and health & safety regulations.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite, Adobe, Google Suite, or related software.
Ability to frequently lift, move and/or push up to 50 pounds without assistance.
Ability to sit, walk, climb up and down stairs repeatedly for extended periods of time.
Constant standing and bending.
Tasks will be performed using and in the proximity of coolers, stoves, and other hot equipment.

Nice To Haves

Team player with a positive attitude.
Quick and flexible learner.
Flexibility and willingness to adapt to changes.
Driven and self-motivated.
Patience and the ability to maintain a professional demeanor.

Responsibilities

Oversee and manage the daily operations of the restaurant.
Be a creative problem solver to ensure guest happiness.
Attend all scheduled staff meetings and supplemental training sessions.
Arrive to work on time and consistently follow shift schedule.
Be familiar with and follow all safety protocol including emergency, COVID, health department/food safety, and alcohol awareness.
Maintain a positive work atmosphere.
Perform additional duties as requested by management.
Oversee food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
Ensure customer satisfaction with all aspects of the restaurant and dining experience.
Handle customer complaints, resolving issues in a diplomatic and courteous manner.
Ensure compliance with alcoholic beverage regulations.
Conduct daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
Periodically evaluate restaurant equipment for repairs and maintenance, and schedule service.
Maintain sales records and track cash receipts.
Actively assist in administrative functions pertaining to payroll, scheduling, recruiting, and the control of food and labor costs.
Draft and deliver performance evaluations in a timely manner.
Assist with the maintenance, storage, and ordering of China, silver, and glassware.
Maintain high employee morale and a good reliable staff; recruit, motivate, and train cooks and utility persons.
Organize an efficient flow of production and maintain minimum, but adequate staffing.
Ensure that high standards of dress and personal hygiene are maintained by all employees.
Set the example as it relates to speed, professionalism, cleanliness, and accuracy.
Ensure proper maintenance and care is exhibited by all employees toward equipment furnished by the company.
Project a positive attitude; embrace and enforce company guidelines and procedures.
Make quick, intelligent decisions.
Responsible for any other duties as assigned by Senior Management.
Hire and train restaurant staff.
Organize and oversee staff schedules.
Conduct performance evaluations that are timely and constructive.
Handle discipline and termination of employees in accordance with restaurant policy.
Oversee the daily workflow of the department.
Establish and oversee the adoption of the support department’s vision, goals, and objectives at all levels.
Provide leadership and direction to the entire department.
Monitor and resolve issues.
Direct workload distribution.
Manage both internal and external relationships on behalf of the department.
Communicate effectively with staff, volunteers, supervisors, and senior management.
Report violations of required OSHA and general safety rules.
Submit incident and workers compensation reports as needed.
Ensure staff is receiving legally required breaks and overtime approvals.
Oversee and audit operational systems and facilities.
Communicate job expectations.
Identify, acknowledge, motivate, and lead by example for employees.
Manage direct reports.
Organize and review weekly progress.
Maintain customer privacy, behave with open-mindedness and cultural sensitivity.
Contribute to long- and short-form integration proposals and topline concepts.
Oversee operational software and operations.
Support the team on all integrations and proposals.
Plan, design, and execute projects.
Implement quality assurance standards and provide accurate feedback.
Ensure performance, reliability, functionality, and compatibility are up to company standards.
Enforce health and safety precautions.
Follow all safety and state guidelines for preventing transmission of Covid-19 and other illnesses.