Restaurant Supervisor- Delta Guelph Conference Centre, Guelph,ON

Hotel Equities•Guelph, ON

9h•Onsite

About The Position

The Restaurant Supervisor is a dynamic, hands-on leadership role responsible for guiding the direction and organization of restaurant operations. This position requires a "player-coach" mentality, where the Supervisor maintains high standards of food and beverage quality as well as service by actively performing in service roles, including bartending and table service, during peak periods or as operationally required. Beyond floor support, you will maximize profits through marketing initiatives, represent the Restaurant and Hotel in maintaining key business relationships, and work directly with all hotel departments to coordinate groups, events, and food and beverage service across all outlets.

Requirements

Strong mathematical skills for inventory, revenue tracking, and financials
Strong communication skills (oral and written) with guests and team members
Ability to handle stressful situations during busy periods
Ability to use moderately complex computer systems
Strong interpersonal skills for guest satisfaction
Thorough knowledge of restaurant operations and food & beverage preparation
Knowledge of wine and beverage operations
Knowledge of service standards, guest relations, and etiquette
Knowledge of table settings and service ware
Knowledge of health and safety regulations
Ability to perform calculations accurately
Strong listening and communication skills
Coordination and organizational skills
Analytical thinking and decision-making ability
Ability to obtain required certifications (e.g., food handler, alcohol service)
Eligibility to work in Canada
High School Diploma or equivalent

Nice To Haves

1+ year restaurant or equivalent experience and/or 1+ year supervisory experience preferred
College degree (2- or 4-year) is an asset
Microsoft Word, Excel, Publisher, PowerPoint, Outlook

Responsibilities

Perform in the capacity of any position supervised (bartending or table service)
Train, supervise, and participate in the evaluation of restaurant staff team members for efficient operation
Continuously evaluate performance and encourage improvement of personnel
Attend and contribute to food & beverage outlet department meetings
Ensure compliance with sanitation and safety standards
Ensure all equipment is in working order
Inspect and maintain appealing restaurant facilities
Provide guidance for improvement and implement adjustments
Oversee work orders for timely maintenance and repairs
Monitor product quality and guest satisfaction
Move throughout facility and kitchen areas to ensure food quality and service standards are met
Interact with guests to obtain feedback on service and food quality
Investigate and resolve guest complaints promptly
Manage inventory, forecast usage, and ensure proper stock levels (linen, glassware, etc.)
Oversee setup of dining and service areas
Support marketing efforts, menu ideas, specials, and competitive analysis
Ensure compliance with all policies, procedures, and applicable laws
Attend mandatory meetings (departmental, divisional, staff)
Participate in community public relations
Perform other duties as assigned