Restaurant Supervisor at Gold Bison Grill!

Lester Hospitality•Rapid City, SD

3d•$18 - $20•Onsite

About The Position

The Restaurant Supervisor at Gold Bison Grill supports and covers for roles such as Bussers, Hosts/Hostesses, and Servers to ensure the smooth operation of the restaurant. This role is ideal for someone with a blend of people and task management skills who enjoys interacting with guests and locals in the Black Hills area.

Requirements

Present a crisp and polished appearance that is reflective of IHG brand standards
Demonstrate a passionate commitment to the business
Be honest, reliable, and timely
Build and maintain subject-matter-expertise in menu
Possess strong abilities in the basic computer skills
Maintain excellent timekeeping and attendance
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
Strive to build and maintain good and productive relationships with all team members
Possess a thorough understanding of local area, including attractions and directions
Ability to work a flexible schedule

Nice To Haves

Previous restaurant and/or hospitality experience is ideal. However, thorough training may be provided for outstanding candidates who lack previous professional experience.

Responsibilities

Greet all guests in a warm and professional manner upon their arrival to the restaurant
Extend a feeling of welcome and anticipate guest needs
Respond to all guest concerns and inquiries promptly, ensuring resolution to guest satisfaction
Problem solve and accommodate guest requests in a fast-paced environment
Maintain an thorough knowledge of the menu and special promotions, possessing the ability to respond to questions about restaurant services
Process orders and payments through point-of-sale software
Serve as a subject-matter expert on point-of-sale software, answering questions and providing guidance
Be ready and willing to bus, clear, and reset tables when necessary to assist
Maintain awareness of daily hotel activities
Communicate special guest requests and complaints to Managers
Ensure the host stand and restaurant are clean and presentable at all times
Offer assistance to all guests and provide them with information/directions requested, escorting the guest whenever possible
Serve as a source of detailed knowledge relating to hotel products, events, and promotions
Thank guests for their visit and welcome them to return to the hotel
Provide new and ongoing training to restaurant colleagues
Monitor restaurant productivity and provide training and/or ideas to improve processes
Check for completion of shift work and opening/closing checklists
Other duties as assigned