Restaurant Supervisor - InterContinental Suites Hotel Cleveland

IHG•Cleveland, OH

1d•Onsite

About The Position

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Requirements

High school diploma or equivalent
One year food service experience in a full service restaurant or similar setting.
Carrying or lifting items weighing up to 50 pounds
Moving about the outlet(s)
Handling food objects and products
Bending, stooping, kneeling
Communication skills are utilized a significant amount of time when interacting with customers and employees
Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions.
Mathematical skills, including basic math, cash handling, are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

Nice To Haves

Some college or supervisory experience preferred.

Responsibilities

Train and schedule employees to ensure proper coverage.
Monitor performance and recommend corrective action.
Alert management of potentially serious issues.
Promote teamwork and quality service through daily communication and coordination with other departments.
Respond in a prompt and professional manner to guest requests and complaints.
Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable.
Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.
Conduct pre-shift meetings to inform staff of daily events.
Review daily specials.
Ensure side work duties are complete and tables are set before, during and after operating hours.
Perform other duties as assigned.