Host - Table 45 Restaurant - InterContinental Hotel Cleveland
About The Position
Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available. May be asked to handle guest complaints and special requests. Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheets. May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques. May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers. May assist with other duties as assigned. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Requirements
- Basic reading, writing and math skills
- 6 months cash handling experience or food service experience
- Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
- Handling food objects, products and utensils
- Using a keyboard
- Bending, stooping, kneeling
Responsibilities
- Greet guests in a prompt and courteous manner
- Seat guests ensuring a balanced workload among servers
- Maintain accurate waiting list as needed
- Alert guests when table is available
- Handle guest complaints and special requests
- Receive payments and process transactions according to established policies and procedures
- Give correct change
- Balance cash drawer at close of shift
- Complete all opening/closing paperwork
- Document voids on void balance sheets
- Process take-out orders
- Answer room service phone and process room service orders
- Practice up-selling techniques
- Routinely clear and reset tables
- Assist with opening tasks such as assigning stations to servers
- Assist with other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
