Restaurant Supervisor

Overton Hotel & Conference Center•Lubbock, TX

3h•Onsite

About The Position

To perform the supervision of team members, by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their meal experience.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Associate’s degree in field applicable to hospitality management.
Two to three years of restaurant supervisory experience.

Responsibilities

Ensure that relevant grooming standards are adhered to, both personally and by the team, reflecting a professional image for our guests.
Ensure that employees are in for their shift on time, to document and inform management when employees are tardy or absent.
Call in employees if needed to cover shifts.
Fill out Shift Flor Charts for every day part and list the working employees for those shifts as well as their role.
Attend pre-service briefings for daily updates, ensuring tasks are followed up efficiently prior to guest’s arrival.
Meet and greet guests in a professional and efficient manner.
Ensure that mis en place levels are maintained accurately.
Ensure that tables are appropriately cleared and re-set according to reservation plans.
Coordinate the service of food and beverages efficiently and accurately.
Prepare and present bills accurately.
Identify and help coordinate out any specific training and development needs among the team.
Respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the manager/assistant, followed by effective communication.
Report and follow up all maintenance defaults affecting efficient and professional delivery of service.
Wish “farewell” to all guests, ensuring guest satisfaction has been reached.
Perform all duties related to restaurant closing shifts.
Ensure that BEO’s are being executed.
Find out all information needed for the next shift and to be properly prepared (Know about upcoming parties or large groups and such).
Inform managers of weekly ordering needs for the restaurant.
Ensure that weekly cleaning is carried out and that appropriate maintenance is done.
Perform weekly cleaning of the host, stand area.
Present the menu.
Take guest food and beverages requirements.
Prepare table plans according to reservations.
Carry out any other reasonable requests as directed by your manager.
Be aware of, and comply with, safe working practices.
Be aware of, and comply with Food Acts.
Report any defects in the building, plant or equipment.
Ensure any accidents to colleagues, guests or visitors are reported in accordance with procedures.
Attend any training deemed appropriate by your Head of Department.