Restaurant Supervisor

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

8d•Onsite

About The Position

The FOH Supervisor is responsible for assisting the bartenders, servers, hosts and bussers with the day-to-day operations of the Cafe, ensuring guest satisfaction, while contributing to the sales growth and ensuring all standards and legal obligations are followed. The FOH Supervisor also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives. Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service Greets employees as they begin their shift to promote a positive work environment. Continuously provides employees with verbal recognition, direction, and support. Motivate employees daily by having a positive attitude and having an open line of communication. Communicates with employees to keep them informed or restaurant, regional, and corporate procedures. Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen. Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards Monitors/coaches employees on performance, compliance with procedures and workload Ensure employees follow safety, sanitation and security procedures. Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance. Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends. Present a professional image to employees, guests, clients, owners and investors. Operate ethically to protect the image of Hard Rock. Utilize programs designed to help Save the Planet. Possess a self-motivated approach to their own personal and professional

Requirements

2+ years in a Supervisory role with high volume exposure in a casual- themed, full- service restaurant
Strong knowledge of food handling
Excellent verbal and written communication skills
High level of business acumen and common sense
Demonstrates strong problem solving skills through ability to diagnose and implement solutions
Must possess strong communication and listening skills, excellent speaking, reading and writing
Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas
Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization
Fluency in English required

Nice To Haves

Bartending experience preferred
Background in training is a plus
Ability to learn and bring "out of the box" ideas to their team
Genuine enthusiasm and aptitude for serving people
Multiple language abilities a plus

Responsibilities

Assist the bartenders, servers, hosts and bussers with the day-to-day operations of the Cafe
Ensure guest satisfaction
Contribute to sales growth
Ensure all standards and legal obligations are followed
Support cafe senior leadership in upholding all brand standards and core values
Meet or exceed Hard Rock business objectives
Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service
Greet employees as they begin their shift to promote a positive work environment
Continuously provide employees with verbal recognition, direction, and support
Motivate employees daily by having a positive attitude and having an open line of communication
Communicate with employees to keep them informed of restaurant, regional, and corporate procedures
Communicate with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen
Train and empower employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards
Monitor/coach employees on performance, compliance with procedures and workload
Ensure employees follow safety, sanitation and security procedures
Listen to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance
Create and modify the weekly work schedule to accommodate employees, volume or other emerging trends
Present a professional image to employees, guests, clients, owners and investors
Operate ethically to protect the image of Hard Rock
Utilize programs designed to help Save the Planet
Possess a self-motivated approach to their own personal and professional development
Help insure that food and beverage specifications, quality and recipe inherence is up to HR standards
Help maintain proper managing coverage in all aspects of FOH operations