Restaurant Supervisor (Part-Time)

Straz Center for the Performing Arts•Tampa, FL

11d•Onsite

About The Position

Be a Star at the Straz Center for the Performing Arts! The Restaurant Supervisor assists in overseeing operations and staff across our group of three restaurants. The Restaurant Supervisor will lead by example and train employees in providing the highest quality of customer service. Located in downtown Tampa, the Straz offers flexible hours with event-based schedules, and a team-based work environment.

Requirements

Proficient computer experience with Microsoft Word, Excel, and Point of Sale (POS) systems
Ability to effectively lead, motivate, and relate to staff, peers, and guests
Ability to project a professional demeanor and appearance
Professional and effective communication skills
Must be able to speak, read, write, and understand the primary language of the restaurant
Effective problem solving, organization, and time management skills
Good interpersonal skills and the ability to work well in team environments
Knowledge of room arrangements and standard table settings
Basic knowledge of dining room and service procedures and functions
Ability to effectively present ideas and conduct training sessions and pre-shift meetings with staff
Basic math skills and the ability to accurately handle cash transactions
At least one year of prior supervisory experience in a hospitality environment

Nice To Haves

Experience in a table-service restaurant preferred

Responsibilities

Providing excellent customer service
Directing staff
Executing opening and closing checklists daily
Achieving budgetary objectives
Ensuring patrons receive superior service and recommends new ideas to increase productivity
Assisting with evaluating the performance of the restaurant staff
Encouraging upselling from staff
Reviewing daily reservation list from Tessitura and coordinates table arrangements, staffing, and food preparation accordingly
Reviewing any VIP tables or special requests
Maintaining a high standard of cleanliness and order in dining areas
Addressing customer concerns quickly and decisively with a strong focus on customer service
Approaching all encounters with guests and employees in a friendly and service-oriented manner
Developing a sense of accuracy and urgency in staff
Ensuring a professional appearance of the restaurant staff in accordance with the uniform code
Completing daily paperwork accurately to ensure the appropriate allocations
Managing the timely arrival and departure of staff members through effective scheduling
Making recommendations on restaurant improvements including but not limited to quality of service, menus, presentation, and equipment needs
Other duties as assigned by the Restaurant Manager