Restaurant Supervisor - Macy's Cafe, Pembroke Lakes - Full Time

Macy's•Pembroke Pines, FL

9h•Onsite

About The Position

The Foods Supervisor directs daily operations of the Macy’s Café, ensuring an efficient, professional, safe, and profitable operation while upholding Macy’s Foods Division standards and expectations. The Foods Supervisor works alongside colleagues to deliver quality customer service and expertly crafted food and beverage products. The Foods Supervisor coaches and develops team members, maintains an encouraging and energetic work environment, and partners with leadership to support sales, profitability, and compliance goals. In this role, the Foods Supervisor positively influences others, strengthens leadership skills, and creates an uplifting experience for both customers and colleagues.

Requirements

Candidates with a High School diploma or equivalent are encouraged to apply.
Retail, food service, or customer service experience preferred.
Must be ServSafe certified or have food handler permit as required by state or local health department.
This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands.
Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders.
May involve reaching above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

Responsibilities

Lead daily café operations, ensuring compliance with Macy’s Foods Division, Starbucks, and Health Department standards for safety, sanitation, and product quality.
Deliver an exceptional customer experience by modeling Macy’s Selling behaviors.
Train, coach, and motivate colleagues through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development.
Ensure consistent preparation, presentation, and merchandising of all food and beverages, making necessary recipe adjustments (e.g., temperature, ingredient quantities, or substitutions) to meet customer requests.
Monitor labor productivity to balance customer service needs with cost control.
Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs.
Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership.
Oversee cash handling and point-of-sale operations in compliance with Macy’s policies.
Maintain a clean, professional, and welcoming café environment, serving as a role model for grooming, communication, and workplace conduct.
Partner with store leadership to ensure operational excellence and promptly resolve customer concerns.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
In addition to the essential duties mentioned above, other duties may be assigned.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice