Restaurant Supervisor

Warwick Hotel•Denver, CO

About The Position

Gattara - Upon Town Italian Eatery is seeking a hands-on, dynamic, proactive Shift Supervisor to manage restaurant operations, deliver excellent customer experiences, develop the team, and drive sales and business results. The role is available for AM or PM shifts and offers an opportunity to build management skills in a fast-paced, customer-focused food service environment. The supervisor oversees daily operations, supports staff training, maintains food safety standards, and helps foster a lively, welcoming atmosphere.

Requirements

High school diploma or equivalent.
Previous serving experience in a full-service restaurant, hotel, or comparable hospitality environment.
Basic knowledge of food and beverage service standards.
Strong verbal communication and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to stand and walk for extended periods during scheduled shifts.
Strong attention to detail and commitment to guest satisfaction.
Must be available to open at 5:30 a.m. and work weekends.
Genuine hospitality and an interest in creating welcoming, personalized guest experiences.
Ability to communicate effectively and work collaboratively with restaurant, bar, culinary, and hotel colleagues.
Ability to remain professional, organized, and guest-focused during busy service periods.
Comfort learning food and beverage offerings and making recommendations based on guest preferences.
Ability to anticipate guest needs, address concerns professionally, and seek opportunities to make dining experiences memorable.

Nice To Haves

Previous experience in a luxury hotel, upscale restaurant, or fine-dining environment.
Experience using point-of-sale (POS) and restaurant order-management systems.
Food safety or hospitality-related certification.
Additional language skills that support communication with a diverse guest population.
Experience making thoughtful menu recommendations and identifying opportunities to enhance the guest experience.

Responsibilities

Assist with managing daily restaurant operations, ensuring smooth shift flow and high-quality service delivery.
Supervise team members during shifts, providing guidance, motivation, and training to uphold company standards.
Oversee food preparation and food handling to maintain safety, quality, and consistency.
Operate POS systems for order processing, cash handling, and transaction accuracy.
Support inventory control by monitoring stock levels, assisting with ordering, and minimizing waste.
Ensure compliance with food safety regulations and sanitation standards through regular inspections.
Contribute to staff training, including onboarding new team members and developing existing staff.
Handle customer inquiries or concerns promptly to ensure positive dining experiences.
Participate in interviewing potential team members and support management in hiring decisions.