Restaurant Supervisor

Washington Duke Inn & Golf Club•Durham, NC

3d•$23 - $23•Onsite

About The Position

The Restaurant Supervisor is responsible for supervising restaurant staff, ensuring high-quality food and beverage service, maintaining customer satisfaction, and supporting the Restaurant Manager in achieving operational and financial goals. This hotel operates seven days a week, twenty four hours a day. At times it may be necessary to move the supervisor from their accustomed shift if business demands. Business determines the amount of hours worked. Management retains the discretion to add or change the duties of this position at any time.

Requirements

Must have 1 year of restaurant experience in a fine dining restaurant.
Requires mathematical development sufficient to be able to apply fractions, percentages, ratio and proportion.
Must be fluent in the English language to communicate effectively (reading, written and orally) with other employees, guest or vendors as needed.
Supervising: Determining or interpreting work procedures while maintaining harmonious relations and promoting efficiency. A variety of supervisory responsibilities are involved in this role.
Requires excellent communication skills, ability to motivate and train employees and excellent guest service skills and knowledge.
High school diploma or equivalent required.
Equivalent combination of experience and education will be considered.

Nice To Haves

Working knowledge of wines and alcoholic beverages preferred.
Hotel experience preferred.

Responsibilities

Supervise the daily operations of the restaurant during assigned shifts.
Ensure guests receive prompt, friendly, and professional service.
Monitor food and beverage quality, presentation, and service standards.
Train, coach, and motivate restaurant team members.
Prepare staff schedules and manage shift assignments.
Handle guest complaints and resolve issues promptly and professionally.
Ensure compliance with health, safety, sanitation, and hygiene regulations.
Monitor inventory levels and coordinate ordering of restaurant supplies.
Assist with cash handling, billing, and daily sales reconciliation.
Maintain cleanliness and organization of the restaurant and service areas.
Coordinate with the kitchen and other hotel departments to ensure smooth operations.
Support the Restaurant Manager in achieving sales targets and controlling labor and operating costs.
Provides quality service to all restaurant guests.
Provides efficient and friendly food and beverage service in the Fairview Restaurant, Bull Durham Bar, Room Service and Nineteen.