Restaurant Supervisor, Restaurant R'evolution

Sonesta International Hotels Corporation•New Orleans, LA

3d•Onsite

About The Position

Manage all aspects of service within Restaurant R’evolution. Ensure compliance with standards of service and operating procedures. Adhere to federal, state, and local regulations concerning health, safety, or other compliance requirements. This role involves supervising the day-to-day activities of food and/or beverage outlets, planning and organizing work, and communicating and enforcing policies and procedures. The supervisor is responsible for ensuring staff are properly trained and have the necessary tools and equipment, conducting training for current and new associates, and working closely with the General Manager in all aspects of daily activities. Performance monitoring through guest feedback and financial results analysis, and initiating corrective action as needed, are key functions. The role also includes achieving budgeted revenues, controlling expenses and labor costs, and maximizing profitability. Maintaining procedures for security and proper storage of inventory and equipment, ensuring equipment is in operational condition and cleaned regularly, and maintaining clean and stocked facilities are also essential. Notifying Engineering of maintenance needs and promoting teamwork and quality service through daily communication with other departments are expected. Key departmental contacts include Sales and Marketing, Catering, Banquets, Housekeeping, Maintenance, and Guest Services. Additional duties as assigned may include assisting in other areas of the hotel when needed.

Requirements

Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills
Appropriate professional appearance and demeanor
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
High School diploma or equivalent
At least 1-2 years restaurant management experience in a full service outlet, fine dining restaurant, or similar setting.
Ability to speak English is required.

Nice To Haves

Hospitality Management Degree or some college preferred.

Responsibilities

Supervise day-to-day activities of one or more food and/or beverage outlets.
Plan and organize work.
Communicate and enforce policies and procedures.
Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job functions.
Conduct training for all current and new associates.
Work closely with General Manager in all aspects of day to day activities.
Monitor performance of the restaurant through analysis of guest feedback and financial results.
Initiate corrective action as needed.
Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of the food and beverage outlet(s).
Maintain procedures to ensure the security and proper storage of restaurant inventory, and equipment.
Ensure that all restaurant equipment (coffee and soda machines, registers, etc.) is in proper operational condition and is cleaned on a regular basis.
Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
Notify Engineering immediately of any maintenance and repair needs.
Promote teamwork and quality service through daily communication and coordination with other departments.
Deliver passionate & engaging service to our guests.
Build solid relationships with colleagues.
Treat colleagues with respect and dignity.
Perform other duties and responsibilities as may be assigned.
Assist operations to perform job duties not necessarily contained in this job description when needed.