Restaurant Supervisor

HEI Hotels and Resorts•Cleveland, OH

2d•Onsite

About The Position

Assist the Manager's and Masa & Agave associates in the planning and management of the Restaurant, In Room Dining, retail marketplace and contracted private events. Achieves customer satisfaction, quality service, compliance with corporate policies and procedures and federal, state and local regulations. Meets and exceeds restaurant financial goals supports ordering, staff friendliness and process efficiency to the benefit of the guests and fellow employees of the restaurant.

Requirements

Ability to use point of sale.
Ability to lift/carry weight up to 50 pounds with or without reasonable accommodation.
Ability to push/and pull carts of products weighing up to 150 pounds with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Coach and monitor servers and bus persons to adhere to all service standards and friendliness.
Supervise service of guests, being watchful and caring of any signals from guests in need of service.
Ensure guest satisfaction with their food and beverage experience.
Assist manager to establish and monitor daily side work duty completion.
Maintain a cash bank to HEI Hotels and Resorts standards.
Read daily communication sheets from previous shift and prepare one for the following shift.
Check floor plan for appropriate coverage.
Check restaurant for cleanliness and set up.
Check service stands and aisle areas.
Check tables for cleanliness and proper set up.
Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.
Communicate daily with restaurant manager with regard to special events, house counts, etc.
Assist restaurant manager in conducting menu classes and taste panels.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.