Restaurant Shift Supervisor

MOD Super Fast Pizza, LLC•Bonney Lake, WA

21h

About The Position

As a Shift Supervisor at MOD, you lead restaurant operations during scheduled shifts and support training for new hires, program rollouts, and restaurant standards. You may be the most senior squad member on a shift and help ensure the team completes essential tasks, provides outstanding guest experiences, and keeps restaurant operations running smoothly. You support restaurant management, guide and provide feedback to squad members, and model MOD’s purpose in your interactions. You set the squad up for success during shifts and training, adapting to the needs of the restaurant while leading by example and delivering the MOD experience. The role involves keeping the restaurant welcoming, clean, organized, and aligned with MOD standards. You direct the squad, help maintain operating systems and equipment, and use MOD tools and standards to promote food safety in both the Front of House and Back of House. You also respond to guest and squad member concerns, manage shift cash, assist with inventory and ordering, complete shift checklists, and communicate relevant updates to the team. Compensation is $18.50 per hour plus tips. The role requires supporting restaurant hours for at least three shifts and 18 hours per week, including peak demand hours identified by the General Manager or District Manager.

Requirements

At least one year of customer service or restaurant experience.
Demonstrated success as a mentor, trainer, or informal leader.
Proven ability to prioritize and make decisions.
Must be at least 18 years old.
Proven success following and enforcing processes and standards, and correcting and coaching compassionately.
Ability to remain a calming presence during periods of high volume.
Obtain a food safety certification and/or alcohol beverage certification within 30 days of the start date, or sooner where required by law.
Proficiency in written and oral communication.
Ability to work at least three shifts and 18 hours per week, including peak demand hours determined by the General Manager or District Manager.

Responsibilities

Lead restaurant operations during scheduled shifts and direct the squad to support guests and smooth operations.
Complete Deployment Charts and adjust deployment throughout the day to ensure squad members are appropriately assigned.
Train newly hired or promoted squad members and support program rollouts and initiatives, as assigned.
Help maintain restaurant operating systems, equipment, and technology, including online ordering, catering, fundraising, and customer review systems.
Use MOD tools and standards to support food safety in the Front of House and Back of House.
Listen to and attempt to resolve squad member and guest concerns; escalate issues requiring resolution to the Assistant Manager or General Manager as appropriate.
Manage cash accurately and responsibly, including making change, accessing cash in the safe, and processing refunds.
Take inventory and place orders as needed and with support from the General Manager.
Follow Opening, Midday, and Closing shift checklists and use available tools to complete requirements on time.
Review email regularly and communicate updates from the Slice and other relevant sources to squad members.
Model, teach, and demonstrate MOD’s purpose and standards in interactions with guests and squad members.