Restaurant Shift Leader

Wingstop•Cottage Grove, MN

23h

About The Position

The Shift Leader supports the General Manager with the restaurant’s day-to-day operations and directs daily operations when the General Manager is absent. The role represents Wingstop’s culture and mission to team members and guests, and calls for a creative, collaborative team player dedicated to the success of the brand. The Shift Leader assists with staffing, supports and develops team members, maintains a safe and welcoming restaurant environment, and helps deliver a positive guest experience through friendly, timely service and quality products. The role also helps control cash, property, products, equipment, labor, and food costs; maintain operational and facilities standards; communicate issues and company information; and ensure risk-management compliance.

Requirements

At least 2 years of previous supervisory experience in food service, retail, or a restaurant.
Strong written and verbal communication skills.
Initiative and assertiveness.
Strong interpersonal and conflict-resolution skills.
Leadership ability to manage, train, develop, and motivate a diverse, highly engaged crew.
Passion for hospitality and serving guests.
Flexibility to work a changing schedule, including mornings, evenings, weekends, and/or holidays.
Ability to problem-solve, accept feedback, and improve.
Ability to set goals, create action plans, and implement those plans.
Ability to measure performance subjectively and objectively.
Ability to cultivate an attractive restaurant culture and represent the brand’s culture and mission.
Guest-service mentality and a genuine desire to serve guests.
Calm, tactful demeanor in difficult situations.
Ability to manage multiple projects and timelines with urgency and follow-through.
Organization and attention to detail.
Curiosity and interest in ongoing learning and self-improvement.
Outgoing personality and strong work ethic.

Responsibilities

Assist the General Manager with day-to-day restaurant operations and direct operations in the General Manager’s absence.
Assist with staffing the restaurant in a timely and efficient manner.
Help ensure a safe restaurant environment for team members and guests, and foster a culture of respect, recognition, and reward.
Support team members, provide feedback, and assist in other positions when necessary.
Greet guests promptly and handle orders and inquiries in a friendly, professional manner.
Help ensure guests receive quality products and quick, friendly service, and leave with a positive impression.
Notify the General Manager of guest issues or complaints and resolve lower-level issues efficiently and positively.
Control cash, property, products, and equipment; build sales; and control labor and food costs.
Maintain restaurant operational standards and requirements, and uphold company facilities standards.
Identify maintenance problems and communicate them to the Facilities Department.
Pass communication from the General Manager and District Manager across the organization to restaurant team members.
Use company-provided tools to coach, mentor, and develop team members and support a high-performing restaurant team.
Leverage support from the Restaurant Support Center and ensure risk-management issues comply with company standards.
Perform other duties as assigned.