Pei Wei Asian Diner, LLC-Restaurant Shift Leader

Pei Wei Asian Kitchen•Tucson, AZ

9d•Onsite

About The Position

The Shift Leader supports restaurant management by leading daily shift operations, coaching team members, ensuring excellent guest service, and maintaining Pei Wei Asian Kitchen standards for food quality, safety, cleanliness, and hospitality. This role is responsible for assisting with both front-of-house and back-of-house execution and may lead the restaurant in the absence of management. Success in this position requires strong communication, accountability, operational knowledge, and the ability to guide team members in a fast-paced restaurant environment.

Requirements

External candidates: minimum of 6 months of shift lead or similar leadership experience preferred.
Internal candidates: minimum of 4 months of Pei Wei experience preferred.
High School Diploma, GED, or equivalent preferred.
Certification or training in culinary and front-of-house operations preferred or required based on company standards.
Current Food Handler certification required where applicable.
Ability to lead, coach, and communicate effectively with team members, guests, and management.
Ability to work all aspects of the restaurant, including guest service, cashiering, kitchen execution, cleaning, and shift support.
Ability to understand and use restaurant systems, back-office tools, and required reporting processes.
Strong leadership, communication, delegation, and follow-up skills.
Ability to work calmly and effectively under pressure in a fast-paced restaurant environment.
Ability to coach team members and verify proper execution of standards and procedures.
Knowledge of cash handling, guest service, food safety, and restaurant operations.
Ability to multitask while maintaining accuracy, professionalism, and attention to detail.
Ability to model company standards for dress, behavior, guest interaction, and teamwork.
Ability to accept feedback and use it to improve individual and team performance.
Action oriented and willing to take on challenges.
Customer focused and committed to exceeding guest expectations.
Self-motivated and accountable for individual and team success.
Professional, dependable, and able to maintain performance when direct supervision is not present.
Team-focused and committed to supporting brand standards and team development.
Problem-solving oriented and able to escalate concerns appropriately.

Nice To Haves

External candidates: minimum of 6 months of shift lead or similar leadership experience preferred.
Internal candidates: minimum of 4 months of Pei Wei experience preferred.
High School Diploma, GED, or equivalent preferred.
Certification or training in culinary and front-of-house operations preferred or required based on company standards.

Responsibilities

Lead team members during assigned shifts through coaching, delegation, follow-up, and verification of tasks.
Support front-of-house and back-of-house operations and assist at stations as business needs require.
Follow and execute shift responsibilities, including opening, closing, administrative tasks, reporting, checklists, and shift handoff communication.
Support scheduling, inventory, ordering, and other operational tasks as assigned by management.
Attend required store meetings and complete assigned training or leadership responsibilities.
Model professional guest interaction and Pei Wei service standards at all times.
Handle guest concerns promptly and professionally, escalating issues to management when appropriate.
Coach team members on behaviors that improve the guest experience.
Maintain awareness of service performance and communicate guest service opportunities to management.
Support onboarding and training of new team members as directed by management.
Coach, verify, and reinforce company standards, procedures, and expected behaviors with team members.
Communicate effectively with team members, management, and Restaurant Support Office partners as needed.
Promptly escalate employee relations concerns, policy issues, or workplace concerns to the General Manager.
Perform cash handling and register procedures according to company policies.
Support assigned reporting, shift documentation, register reconciliation, and other administrative procedures.
Protect company assets by following cash control, loss prevention, and security procedures.
Maintain confidentiality when handling employee, guest, operational, or company information.
Maintain required food handler certification or training where applicable.
Teach, reinforce, and follow company safety, health, food handling, sanitation, and cleaning procedures.
Ensure team members follow proper handwashing, hygiene, illness reporting, glove use, and sanitation practices.
Report food safety concerns, injuries, accidents, equipment issues, or unsafe conditions to management immediately.
Support a safe, clean, and organized restaurant environment throughout the shift.