Restaurant Shift Lead

Capriotti's Cranberry•Cranberry Township, PA

5d•Onsite

About The Position

Join Capriotti’s Sandwich Shop, a rapidly growing fast-casual restaurant brand, as a motivated Restaurant Shift Lead. This role is ideal for someone who enjoys leading others, delivering outstanding customer service, and building a career in restaurant management, hospitality, or food service leadership. You will help guide daily operations and support our restaurant team, ensuring smooth service, quality food preparation, and a positive team environment. You will support the management team by supervising staff, maintaining operational standards, and delivering excellent customer service in a fast-paced restaurant environment.

Requirements

Previous experience in restaurant, food service, hospitality, or retail leadership preferred
Strong customer service and communication skills
Ability to lead and motivate team members in a fast-paced environment
Excellent time management, organization, and problem-solving skills
Dependable, adaptable, and team-oriented mindset
Must be at least 16 years old
Flexible schedule including nights, weekends, and holidays

Nice To Haves

Experience as a Shift Lead, Crew Leader, Team Lead, or Assistant Manager is a plus

Responsibilities

Supervise and support team members during daily restaurant operations
Delegate tasks and ensure all shift duties are completed efficiently
Maintain Capriotti’s standards for food quality, speed of service, and cleanliness
Provide excellent guest service and resolve customer concerns professionally
Follow company policies for food safety, sanitation, and cash handling
Assist with scheduling support, labor management, and inventory monitoring
Maintain cleanliness and organization throughout kitchen and dining areas
Support smooth shift transitions through clear communication with management
Recognize and encourage team performance and positive contributions
Promote a team culture built on respect, accountability, and professionalism