Dinner Restaurant Server

OTH Hotels Resorts•Greensboro, NC

2d•Onsite

About The Position

The Restaurant Server provides exceptional food and beverage service to guests to support a positive and memorable dining experience. The role includes taking and entering orders, delivering food and beverages, managing guest checks, and maintaining a clean, organized service environment. The server is a key point of guest contact and helps uphold service standards and guest satisfaction. The position is based at the Four Points Greensboro property and operates in a fast-paced, high-volume restaurant environment with frequent movement and guest interaction. Work is primarily indoors in restaurant and bar areas, with occasional outdoor exposure depending on the property. The environment may include noise, uneven or slippery surfaces, chemicals, kitchen machinery, and hot plateware and service items. The role requires effective communication, attention to detail, and the ability to provide efficient, high-quality service under pressure.

Requirements

High school diploma or equivalent.
At least 2 years of restaurant experience.
Good food and beverage knowledge.
Excellent communication skills for guest interaction and team coordination.
Positive, friendly, and professional demeanor.
Ability to deliver prompt and accurate service.
Ability to handle cash and manage guest checks accurately.
Strong attention to cleanliness and presentation standards.
Familiarity with property amenities and dining outlets.
Ability to multitask and work efficiently in a fast-paced environment.
Ability to support multiple areas of restaurant operations as needed.
Ability to safely carry food and beverage items in a busy service environment.
Ability to meet the role's physical demands, including standing, walking, balancing, bending, reaching, crouching, pushing, pulling, and lifting or carrying items.

Nice To Haves

High-volume dining experience.
Full-service restaurant or hotel background.
Food safety and/or alcohol service certification, where not required by local regulations.

Responsibilities

Greet guests promptly and provide friendly, attentive service.
Take accurate food and beverage orders and enter them into the POS system.
Deliver food and beverages promptly and professionally.
Monitor guest needs and respond promptly to support satisfaction.
Maintain knowledge of menu items, specials, and beverage offerings.
Coordinate with kitchen staff to ensure accurate and timely order delivery.
Manage multiple tables efficiently in a high-volume environment.
Assist with seating guests or supporting other service areas as needed.
Accurately process guest checks and handle cash and credit transactions.
Follow check management and cash handling procedures and maintain accuracy and accountability in financial transactions.
Maintain cleanliness of dining areas, tables, service stations, and work areas.
Ensure flatware, glassware, and plates are clean, polished, and properly stocked.
Assist with opening and closing side work duties.
Maintain knowledge of property amenities and on-site dining options.
Provide recommendations and answer guest questions about menu offerings.
Support suggestive selling to enhance the guest experience.