Restaurant Server-FT

Fort Sill Apache Companies•Lawton, OK

9d•Onsite

About The Position

The Restaurant Server is responsible for providing exceptional service to guests, understanding and representing the core values of Apache Casino Hotel. This role involves taking orders, serving food and beverages, and ensuring guest satisfaction. The server must maintain a positive attitude, possess strong communication skills, and be knowledgeable about menu items. They will also be responsible for handling transactions, maintaining cleanliness, and supporting other team members.

Requirements

Any combination of education, training or experience that provides the required knowledge, skills, and abilities
High school diploma or GED preferred
Ability to transport up to 50 pounds through a crowded room on a continuous basis throughout a shift
Lift trays weighing up to 30 pounds.
Regular attendance is required.
Pass a background check and drug-screening test
Following hire will be required to obtain a local food handler permit and an Oklahoma ABLE license.

Nice To Haves

Previous hospitality experience is preferred

Responsibilities

Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service
Read, write and speak English sufficiently to understand menus, special promotions, and communicate with guests to explain and record orders
Remember, recite, and promote the variety of menu items including desserts
Greet guests promptly, in a friendly and courteous manner, addressing the guest by name whenever possible.
Explain specials and/or restaurant promotions to create guest awareness
Record food and beverage orders accurately using a guest check/ticket, repeating information back to the guest, and presenting legible and accurate guest checks/tickets to the kitchen, providing additional information regarding the order as necessary
Check completed orders for accuracy prior to serving. Deliver food promptly, serving hot food hot and cold food cold, and include appropriate condiments.
Abide by all liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests
Timely replenish beverages as necessary and check with guests for overall satisfaction
Market and serve dessert items and specialty coffees
Knowledge of or ability to learn food and beverage preparations, service standards, guest relations and etiquette, service ware and appropriate table settings
Ability to operate beverage and toast equipment
Promptly present guest check and accurately process cash, credit card and/or voucher transactions following established protocols
Check station before, during and after shift for proper set-up and cleanliness
Understand and comply with the Eye, Hi, Goodbye program.
Supplement bus person in clearing and resetting the tables
Perform general cleaning tasks using Apache Casino Hotel products as assigned to adhere to cleanliness and health standards
Perform assigned side work to include replenishing condiments, restocking side stands and folding napkins
Report any suspicious persons or activity immediately to a supervisor
Complete other duties as assigned by supervisor, including cross-training
Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel. We are busiest during weekends and holidays, events, and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times.
Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations
Maintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift
Competency to follow detailed procedures and ensure accuracy in documentation and data; carefully monitoring processes and routine work details
Ability to clearly present information verbally and in writing; actively listen and talk with guests and team members
Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
Maintain high standards despite workflow; reinforce excellence as a fundamental priority
Capable of using tact, maintaining confidences, fostering an ethical work environment, and handling situations honestly
Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trust
Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, facsimile machines, and telephone