Restaurant Server

Valor Hospitality Partners•Atlanta, GA

1d•Onsite

About The Position

Ensure that guests have an enjoyable dining experience by providing prompt and courteous food and beverage services to restaurant customers. Valor is a global hospitality management company that partners with internationally renowned brands to deliver the full commercial potential of its hotels. In the US, Valor operates 25 properties and has ambitious development and growth plans. Their mission is to go beyond hospitality by creating memorable experiences and lasting connections with guests. Their culture is driven by passion, enthusiasm, and fun, with a relentless pursuit to redefine hospitality.

Requirements

High school education or equivalent experience.
Three - Six months experience in a food/beverage services environment or establishment.
Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe the entire restaurant in dimly lit conditions.
Must be TIPs certified.
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Able to read, speak and understand English.

Responsibilities

Greet and take food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
Remain attentive to customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
Complete all restocking and cleaning duties by performing opening and closing side-work as instructed.
Memorize menu items, recipes and daily specials in order to answer questions and make recommendations to customers.
Maintain cleanliness standards in the restaurant, wait station, and kitchen service area to ensure a clean, presentable, and attractive facility and to satisfy state and local health board requirements.
Control allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
Receive proper payment from guests and ensure accuracy of guest check and method of payment to safeguard the customer and company.
Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service, and facility.
Respond to customer inquiries and comments in person and on the phone by providing timely and knowledgeable information to provide quality customer service.
Present a clean and professional appearance at all times.
Maintain a friendly, cheerful, and courteous demeanor always.
Use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Perform other duties as assigned, requested or deemed necessary by management.