Restaurant Server

JOHNSON HOSPITALITY LLC•Los Altos, CA

11d•$19 - $19•Onsite

About The Position

Responsible for providing friendly, attentive, and responsive service to create an exceptional dining experience for all of our guests. The primary objective is to create a personalized experience for our guests that will make them want to return and recommend us to others.

Requirements

Must be able to lift, push, and pull a minimum of 50 pounds.

Nice To Haves

Experience preferred but not required.

Responsibilities

Welcome and connect with every customer. Discover customer needs and make recommendations you genuinely feel your guests will enjoy
Be incredibly friendly, customer centric, smile and radiate a positive and accommodating attitude while interacting with customers
Answer questions about our food, beverages and other restaurant or hotel functions and services
Take food and beverage orders from guests, enter orders in POS system
Prepare coffee barista drinks, specialty drinks and food orders
Perform running side work and opening & closing duties throughout your shift as required by service station assignment
Maintain a clean and organized work and service area
Ensure guests are satisfied with the beverage, food, and service. Respond promptly and courteously to any requests
Prepare final bill, present check to the guest, accept payment, process credit card charges or make change if applicable
Responsible for following hotel cash handling procedures
Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen, Empathize, Apologize, React, Notify)
Always have a friendly and welcoming demeanor when interacting with our guests
Teamwork – offer to help or ask for help from your team members as situations arise
Complete food safety and alcohol serve certification
Have the ability to hand carry a minimum of three plates. All servers will be sharing in the food running
Be available to fill in as needed to ensure the smooth and efficient operation of the Bistro as directed by the restaurant manager or immediate supervisor
Notify Supervisor/Manager of any problems with cleaning or equipment
Fill out maintenance work orders and deliver to supervisor/manager or designated area in a timely manner
Responsible for knowing all hotel emergency procedures
Follow all hotel safety guidelines and requirements
Responsible for following all hotel quality assurance standards for department
Responsible for the proper administration of keys left by guests
Bring all lost and found items to the supervisor’s or manager’s office for logging and storage
Accommodate guest special requests courteously
Answer guest questions regarding hotel and local area facilities and services
Carry out any reasonable request by management that I am capable of performing