Restaurant Server - FT

DRIFTWOOD HOSPITALITY MANAGEMENT•Kansas City, MO

About The Position

The Restaurant Server provides food and beverage service, including taking and delivering orders, in a friendly, courteous, helpful, timely, and professional manner to support a high level of guest satisfaction. The position is at the Kansas City Intercontinental in Kansas City, Missouri, and is full-time. The hotel operates 24 hours a day, seven days a week, so shift days, start times, and weekly hours may vary based on operational needs. Servers greet guests, explain specials and promotions, maintain clean and properly set stations, record and enter orders into the Point of Sale system, retrieve and verify orders, and deliver them with appropriate condiments. They follow liquor regulations, check on guest satisfaction, replenish beverages, promote desserts and specialty coffees, assist with clearing and resetting tables, complete side work, perform assigned cleaning, and present checks promptly. Team members follow company policies and safety and security procedures, maintain a neat and well-groomed appearance, report hazards and incidents, and assist other restaurant personnel as needed.

Requirements

Knowledge of state, federal, and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Hold a current Food Handler Card or be in the process of certification.
Hold a valid TABC license.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings and service ware.
Basic English-language ability sufficient to understand customer inquiries and communicate simple instructions.
Ability to understand and apply written product-labeling instructions for safe use of products and processes.
Ability to remember, recite, and promote menu items.
Ability to operate beverage equipment such as a coffee maker.
Ability to transport up to 30 pounds through a crowded room continuously throughout the shift.
Ability to lift up to 30 pounds.
Ability to stand and walk constantly and to twist, bend, stoop, reach, talk, hear, see, and smile frequently.

Responsibilities

Greet guests courteously and explain specials and restaurant promotions.
Check the service station before, during, and after shifts for proper setup and cleanliness.
Record guest orders, repeat them for accuracy, and enter them into the Point of Sale system.
Retrieve completed orders from the kitchen, verify accuracy, and deliver orders with appropriate condiments.
Comply with applicable liquor regulations when serving alcoholic beverages.
Replenish beverages and check with guests regarding their satisfaction.
Promote and serve desserts and specialty coffees upon request.
Assist bus staff with clearing and resetting tables.
Complete assigned side work, including replenishing condiments and restocking.
Perform assigned cleaning tasks using standard hotel cleaning products and follow health standards.
Present guest checks promptly.
Follow company policies, safety and security rules, fire prevention and emergency procedures, and use protective equipment.
Report unsafe conditions, accidents, injuries, near-misses, and property damage or loss to a supervisor or manager.
Maintain a neat, clean, and well-groomed appearance.
Perform related duties as requested and assist other restaurant personnel when needed.