AM Restaurant Server LSC

Valencia Group•Austin, TX

8d•Onsite

About The Position

We are looking for outstanding talent to provide exceptional customer service to our team at Valencia Hotel Group, a collection of hotels that are created for today’s passionate traveler, each intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. This role provides warm service to guests, anticipating their needs and proactively assisting, serving, and waiting on tables for guests during breakfast, events, functions, and/or meetings.

Requirements

Strong verbal and written communication skills.
Effective time management and problem-solving skills.
Ability to work well with a team and demonstrate attention to detail.
Excellent organizational skills and interpersonal abilities.
Must have a TABC and Food Handlers Card.
Professional attitude always.
At least one year of Restaurant Service Experience.
Adhere to company policies and procedures.

Responsibilities

Proactively approach the guest whenever possible; guests in queue are acknowledged.
Be extremely well-spoken/eloquent, avoid slang and phrase-fragments.
Be polite and maintain a gracious tone and appropriate pace throughout the interaction.
Smile and maintain an engaging expression.
Make eye contact and keep focus on the guest.
Exhibit a genuine sense of interest and concern for guest's satisfaction.
Exhibit the ability to anticipate needs, not always requiring prompting by guest.
Ensure channels of communication among staff are consistent and complete – guest does not have to repeat requests at any time.
Be clean, professional and extremely well groomed at all times.
Maintain alert posture, with no hands in pockets or folded arms.
Do not smoke, drink or eat in the guest’s view.
Maintain a discreet demeanor, attentive but not hovering or appearing to rush the guest at any time.
Do not decline any request without offering appropriate alternatives.
Helpfully discuss details of menu items and beverages, including basic ingredients and preparation methods (e.g. baked).
Have knowledge of distilled spirits and pouring standards.
Ensure daily checklists are completed following appropriate procedures.
Participate in ongoing training/ rehearsals.
Learn POS system Tabit to process charges according to procedures.
Learn ALICE system to process internal and external guest requests in a timely manner.
Display courteous behavior with guests and team members.
Maintain cleanliness and organization in all work areas.
Report any unsafe conditions immediately.
Attend all required meetings and training.
Ensure hotel equipment is in proper working condition.
Perform any additional duties assigned by the supervisor.