Restaurant Server - House of Blues Cleveland

Live Nation Entertainment•Cleveland, OH

9d•Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company. The Restaurant Server will be responsible for suggestively upselling food and beverage items in a friendly and helpful manner to all guests. This role involves maintaining atmosphere control, adhering to safety and sanitation standards, and providing exceptional guest service. The position requires cash handling, responsible alcohol service, and the ability to handle multiple tables efficiently in a fast-paced environment.

Requirements

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa
Attention to detail
Positive attitude
Teamwork; work well with others, in a high-volume and sometimes stressful environment
Keep a clean, well-groomed appearance
Punctual attendance with a flexible schedule including nights and weekends
Tolerance of all cultures, music, and art forms
Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided)
Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude while anticipating guest needs

Nice To Haves

High School diploma or equivalent
Experience in a high volume, fast paced work environment
Experience recognizing valid ID’s
Cash handling experience
Beer, Wine & Liquor knowledge, current with latest drink trends
Point of Sales knowledge, preferably MICROS

Responsibilities

Maintain line of sight/atmosphere control by circulating through your work area during shift
Follow House of Blues safety, health, and sanitation standards
Assist other employees as needed
Follow opening, running, and closing procedures, checking out with manager on duty
Adhere to all HOB policies and procedures
Ensure responsible alcohol service per local ordinance and HOB alcohol policies
Request proper identification for anyone appearing under 30 years of age
Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a manager
Cash handling; bank procedures (cash pull/check out) and payment processing (on point of sales terminal) for both cash and/or credit transactions
Occasionally work special events scheduled within the venue
Have knowledge of all menu items, music, promotional or special events in the house
Inform guests of daily specials and make recommendations to suggestively sell menu
Provide exceptional guest service by anticipating guest needs, answering guest questions taking guest orders, ensuring items are correct, delivering items timely and appropriately resolving any guest complaints
Pre-bus tables: remove dirty plates, glasses, etc., from table once guest has finished