Preston Server

Sonesta Hotels•St. Louis, MO

6d•Onsite

About The Position

The Restaurant Server (RS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the hotel's food service venues. The Server sets up, services, and breaks down the food and beverage areas where they are assigned, ensuring a high level of quality, consistency, and service. The role involves delivering passionate and engaging service to guests, recognizing individual guests, and anticipating their unique needs to exceed their expectations by consistently delivering the GUEST model: Greet or welcome everyone warmly with a smile, Use eye and ear contact and the guest’s name, Establish/anticipate needs, Solve and own all requests/complaints, and Thank everyone. Building a solid relationship with colleagues by treating them with respect and dignity is also key. Other duties and responsibilities may be assigned, and employees are expected to work in other areas of the hotel when needed to assist operations.

Requirements

2-3 years’ experience working in a similar (or translatable) environment
Strong ability to prioritize and multitask
Strong verbal and written communication skills
Track record of delivering exceptional guest or client experience

Responsibilities

Follow safety procedures and policies to ensure a safe working environment.
Make and serve drinks to guests and cocktail servers.
Follow Hotel beverage procedures, using the Hotel beverage manual and recipe book as references.
Make sure all drinks are rung up properly.
Follow cash handling procedures.
Be fully responsible and accountable for an issued bank.
Fill out liquor requisitions and supply list.
Follow proper procedures for ringing guest checks and cash collection procedures.
Make sure established pars are maintained.
Perform all side-work duties.
Keep all bar areas neat and clean.
Set up, break down, and lock up liquor and store fruit and juices properly.
Make cocktails following the Hotel beverage standards using a standard jigger, no free pouring.
Attend departmental meetings.
Always present a professional appearance and comply with grooming and uniform standards.
Deliver Passionate & Engaging Service to our Guests.
Recognize individual guests, and anticipate their unique needs to exceed their expectations.
Consistently deliver our GUEST model: Greet or welcome everyone warmly with a smile, Use eye and ear contact and the guest’s name, Establish/anticipate needs, Solve and own all requests/complaints, Thank everyone.
Build a solid relationship with your Colleagues.
Treat colleagues with respect and dignity.