Restaurant Server (PT), Seneca Cafe

Seneca Gaming Corporation•Salamanca, NY

2d•Onsite

About The Position

The Restaurant Server is responsible for providing fast, friendly, and courteous service to every customer. This position requires the ability to interact with the public, speak English clearly, remember details, and involves physical exertion such as walking, standing, turning, bending, lifting, and carrying. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives. The role also involves maintaining a professional work environment, meeting attendance guidelines, completing required training programs, and attending necessary meetings. Duties, responsibilities, requirements, and expectations are subject to change as needed. Hours are determined by a 24-hour schedule.

Requirements

Must be 18 years of age or older upon employment
Six (6) months previous customer service experience required
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively and interact well with customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk and move through all areas of the casino.
Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping.
Must be able to lift and carry trays up to forty (40) pounds.
Must be able to perform repetitive motions.
Must be able to talk to and hear customers/co-workers.
Must be able to assist with special needs of customers.
Medium work. Exerting up to fifty (50) pounds of force occasionally, and/or up to fifty (50) pounds of force frequently, and/or up to twenty (20) pounds of force constantly to move objects.
Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes. Subject to atmospheric conditions.
Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively deal with customers, management, employees, and members of the business community if all situations.

Nice To Haves

High school diploma or equivalency preferred.
High-volume experience preferred.

Responsibilities

Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
Provide prompt, friendly, and courteous service of food and beverage to all guests.
Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
Have a strong understanding of the philosophy and goals associated with Seneca Allegany Resort & Casino and be supportive of them at all times.
Perform any duties assigned by the manager or shift manager.
Assist all employees (day and evening) in performing their duties whenever required and work as one team.
Be familiar with all check and cashing procedures.
Work in a designated area and be attentive to guests at all times and exceed guest’s expectations.
Adhere to all policies and procedures pertaining to liquor laws.
Be knowledgeable of Seneca Allegany Resort & Casino’s history, the property map, location of restrooms and telephones, hours of operation of stores and restaurants, and be able to efficiently handle guest’s inquiries.
Maintain full knowledge of menu, wine lists, and daily specials.
Greet all guests within one minute in a friendly and courteous manner using positive body language.
Complete designated opening and closing side work daily and check with manager or shift manager before clocking out.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Review all information posted in designated area, including stations, upcoming events, and 86 board, etc.
Review reservation book to identify VIP’s, special guests, and large parties.
Maintain a neat and organized workstation.
Keep wait stations clean, organized, and stocked.
Pre-bus all tables.
Take guest checks up to cashier; do not wait for guest to take their own check up to register.
General upkeep of restaurant (e.g., pick up debris or litter from floors, sweep when needed, etc.).
Follow weekly designated side work duties.
Visit all tables during service to ensure guest satisfaction.
Upon departure, assist guests with coats and chairs, thanking them, and inviting them to return.
Follow all tip out procedures according to standards.