Restaurant & Retail Associate

Lindt & Sprüngli (Canada), Inc•San Francisco, CA

1d•Onsite

About The Position

Ghirardelli is seeking motivated individuals to join their team as Restaurant and Retail Associates. In this role, you will be the face of the company, acting as an ambassador for the Ghirardelli brand. You will be responsible for merchandising, stocking, and providing excellent guest service while selling their premium chocolate line. This is an opportunity to contribute to Ghirardelli's vision of changing the way consumers experience chocolate and to be part of America's #1 premium chocolate company. The company emphasizes that success depends on each other and that employees are the future of the company, working together to provide a world-class guest experience.

Requirements

Must be High Energy, Reliable, have a Strong Work Ethic.
Able to work all shifts including Nights and Weekends.
Basic math computation skills.
Strong oral and written communication skills.
Ability to work with little or no supervision.
Ability to work with a diverse work team and meet adversity with professionalism.
Ability to manage time effectively.
Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service.
Ability to operate a dishwashing machine.
Must be 18 years old.

Nice To Haves

Previous retail experience is desirable for this position.
High school diploma preferred.

Responsibilities

Merchandise, stock, and provide excellent guest service while selling our Premium Chocolate line.
Represent the company image correctly to maintain the brand image and equity of the business.
Perform various tasks associated with being a Chocolateer including Cashiering, Candy Making, Stocking Merchandise, Pre-packing, and Fountain duties.
Provide exceptional Guest service.
Effectively manage all cash handling and credit card processing procedures utilizing Company Procedures and best practices.
Assemble various proprietary retail items per the Recipe Guidelines.
Maintain adequate supply of all retail product both on the sales floor and in back stock.
Ensure all product is appropriately priced and signed per Company Guidelines.
Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display.
Maintain detailed knowledge of all products, pricing, and Company History.
Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities.
Gift-wrap items for sale per Company Guidelines and Standards as needed.
Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition.
Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
Maintain the stockroom in a clean and orderly fashion.
Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager.
Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition.
Properly Set Up, Maintain, and Break Down Fountain Area.
Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste.
Maintain the proper level and all required ice cream flavors.
Keep knowledge level current of all fountain products and their required preparation.
Work as a "Topper" or "Scooper" as needed.
Perform "Semi-Table Service" function as part of overall Guest Satisfaction.
Maintain all Candy Making equipment and supplies in good working order, and know all recipes.