Restaurant Performance Standards Manager

Raising Cane's•Plano, TX

2d•Onsite

About The Position

The Restaurant Performance Standards (RPS) Manager leads a team of RPS Assessor(s) responsible for conducting comprehensive onsite evaluations that support Raising Cane’s standards for food safety, cleanliness, Customer experience, and brand protection. This role ensures assessments are executed accurately, consistently, and efficiently while coaching and developing Assessors, supporting program enhancements, and partnering with Operations leaders to drive operational excellence across assigned markets.

Requirements

2+ years of experience as a Raising Cane’s RPS Assessor with a demonstrated record of strong performance, or 5+ years of multi-unit management experience in the quick service or casual dining Restaurant industry
Bachelor’s degree or equivalent work experience
In-depth knowledge of Restaurant operations, food safety, sanitation, and quality standards
Ability to train, coach, and develop individuals and teams
Ability to effectively present information to Restaurant Leaders and senior leadership audiences
Strong organizational skills with the ability to manage multiple priorities in a fast-paced, evolving environment
Strong analytical, written, verbal, and interpersonal communication skills
Proficient in Microsoft Office applications, including Excel, PowerPoint, and Word, with the ability to learn new systems and technologies

Nice To Haves

Additional food safety or quality certifications (e.g., HACCP, SQF)
Experience leading field-based operational assessment, compliance, audit, or quality assurance programs
Experience analyzing assessment data and identifying operational performance trends

Responsibilities

Manage the day-to-day performance, development, and coaching of RPS Assessors within assigned markets
Onboard and develop RPS Assessors through ongoing coaching, feedback, and performance development
Lead recurring team meetings to communicate assessment methodology updates, scoring changes, new standards, and Company initiatives
Ensure RPS Assessments are executed accurately, consistently, and in alignment with establish methodology, operational standards, and department expectations
Monitor assessment execution, results, and reporting to maintain program integrity and identify risks, trends, and opportunities for improvement
Partner with Restaurant and field support leadership to build understanding of RPS standards, assessment methodology, and performance expectations
Serve as a subject matter expert on Restaurant operations, food safety, sanitation, cleanliness, and quality standards
Support the implementation of Company programs, initiatives, and operational rollouts by ensuring alignment with the RPS program
Partner with the Center of Excellence team to support the ongoing development, enhancement, and evolution of the RPS program
Perform other duties as assigned