Restaurant Operation Manager (Multi-Unit)

A&W Restaurants • Vernon, BC

118d • Hybrid

About The Position

Friendly Fast Foods Inc. is seeking a Multi-Unit Restaurant Operation Manager for A&W Restaurants in the Northern BC area of operations. This role is responsible for all aspects of restaurant operations, including customer experience, adherence to A&W standards, team development, and business growth and profitability. The company is committed to creating a positive, people-centered workplace built on respect, teamwork, and open communication.

Requirements

• Secondary School Certificate or equivalent
• 5 years’ experience in Restaurant Management
• Valid driver’s license
• Ability and willingness to do up to 60% overnight travel
• Strong interpersonal, communication, and leadership skills with supervisory experience.
• Expertise in all restaurant positions and operating systems.
• Thorough knowledge of standard Restaurant Operating Systems and Standards.
• Strong ability and interest in developing others.
• Ability to complete accounting tasks and manage administrative responsibilities.
• FOODSAFE Level 1 required
• Basic or Intermediate First Aid certification.
• Proficiency in POS systems, Windows 11, and Microsoft 365 Business.

Nice To Haves

• FOODSAFE Level 2 preferred
• hospitality training an asset

Responsibilities

• Balance key goals including food quality, speed of service, guest experience, and cost control through effective oversight of operating systems.
• Oversee weekly P&L performance including cost of goods, labour costs, and operating expenses.
• Maintain A&W operational standards and conduct regular performance reviews; identify areas for improvement and implement corrective actions.
• Ensure compliance with WorkSafeBC, public health, and provincial employment standards.
• Develop and manage staff scheduling to meet labour targets and support smooth operations.
• Ensure all equipment and facilities remain in proper working condition and coordinate repairs as needed.
• Foster a positive workplace environment and team morale.
• Monitor and enforce adherence to health and safety regulations and food safety standards.
• Recruit and hire hourly staff; participate in hiring supervisors and assistant managers.
• Address performance issues, coach team members, and terminate employment when required.
• Provide leadership development, mentoring, and succession planning.
• Lead restaurant meetings and support effective communication.
• Ensure payroll and scheduling practices comply with employment standards.
• Promote a safe, healthy, inclusive workplace.
• Document critical incidents and report appropriately.
• Ensure monthly Health & Safety meetings are completed, documented, and followed up.
• Maintain strong knowledge of HR policies and ensure consistent application.
• Complete daily, weekly, and period-end accounting and administrative tasks accurately and on time.
• Manage inventory processes including ordering, waste tracking, cost control, and weekly counts.
• Apply cash, food cost, and labour cost controls to ensure profitability.
• Achieve financial targets by managing controllable costs and optimizing operations.
• Forecast sales volume and adjust strategies to meet budget and growth targets.
• Monitor revenues and adjust procedures when appropriate.
• Ensure cleanliness, sanitation, and safe food-handling practices throughout the restaurant.
• Maintain high guest satisfaction through effective staffing, preparation, and leadership.
• Oversee local marketing initiatives and community engagement.
• Address guest incidents and complaints using effective service recovery.
• Ensure team appearance, behaviour, and professionalism meet A&W standards.
• Monitor guest feedback trends and adjust strategies as needed.
• Resolve customer concerns and ensure compliance with health and safety regulations.

Benefits

• optional, employee‑contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, and AD&D
• optional, employee‑contributed Group RRSP

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1-10 employees