Floor Manager - Beer Hall

Surly Brewing Co.•Minneapolis, MN

7d•Onsite

About The Position

The Restaurant Manager at Surly Brewing Co. is a key leadership role within the front-of-house team, responsible for overseeing daily service operations and ensuring exceptional guest experiences. This position requires a hands-on leader who thrives in a fast-paced, high-volume environment and can effectively manage, coach, and support team members. The Restaurant Manager is expected to maintain Surly’s standards of service, culture, and hospitality while fostering a collaborative and inclusive work environment. This position is a salaried position with a pay range of $50 - $55,000.

Requirements

High school diploma or GED required.
Minimum 2 years of restaurant management experience.
TIPS Certified.
Strong knowledge of beer styles, Surly products, and hospitality trends.
Experience with Toast POS, HotSchedules, ADP, and other hospitality systems.
Proven ability to multitask and lead in high-volume settings.
Cash handling experience.
Outgoing personality and commitment to exemplary customer service.
Ability to work any FOH position, including serving, bartending, hosting, and expo.
Familiarity with health codes, inspections, and hospitality regulations.
Strong communication, organizational, and HR-related skills.
Flexible schedule availability, including nights, weekends, and holidays.
Ability to lift 50 lbs and work in a loud, humid environment.

Nice To Haves

3–5 years of restaurant management experience preferred.
Training will be provided by Surly if certification is expired/needed.

Responsibilities

Lead and manage the service team, and conduct performance reviews.
Maintain high standards of service through training, coaching, and quality assurance programs.
Provide hands-on support during service, including table-touches, food running, and floor oversight.
Open and close the restaurant, including toast reconciliation, pre-shift meetings, and daily reporting.
Collaborate with the AGM on interviewing, onboarding and training new hires.
Maintain and update training binders, allergen spec sheets, and service materials.
Communicate updates to other managers and leadership.
Conduct one-on-one meetings and audits of staff performance and section management.
Support recruitment, scheduling, and staffing efforts.
Ensure compliance with company policies and procedures.
Foster a positive, inclusive, and high-energy work culture.
Collaborate with the Experience Manager on activations and guest engagement initiatives.
Track and report on beer and food sales, business volume, and service trends.
Maintain cleanliness and organization of service areas.
Enforce rules and policies while setting leadership standards and accountability.
Execute administrative tasks as assigned by the GM, AGM, or VP.
Represent Surly’s brand and culture in all guest and team interactions.