STELLA Restaurant Manager- Hotel Sorrento
About The Position
We’re looking for a gregarious, guest satisfaction-oriented Restaurant Manager who lives for the floor — someone who leads with charm, commands the room, and builds relationships with both regulars and first-timers. You’re not just managing a restaurant — you’re crafting a scene. You’ll lead and inspire our STELLA team, driving exceptional service, strong financial results, and a culture rooted in warmth, precision, and hospitality that feels like home. This is a role for a natural host, a strategic thinker, and a hands-on leader who can orchestrate service like a symphony and never forget a guest’s name — or their preferred cocktail. Your talents will also be utilized to elevate our Banquets and Catering guest experience, providing oversight of client and in-house activations taking place in our outlets and event spaces.
Requirements
- 3–5 years of progressive restaurant experience (hotel experience preferred); 1–2 years in a leadership role
- Proven success in managing FOH teams, driving guest satisfaction, and meeting financial targets
- Strong business acumen with knowledge of inventory systems, labor forecasting, scheduling, and budgeting
- Tech-savvy: Familiarity with Toast, OpenTable, ADP, StayNTouch, and Microsoft Office
- Deep understanding of Seattle’s F&B culture, seasonal trends, and local partnerships
- Exceptional communication, coaching, and conflict-resolution skills
- The ability to lead with warmth, inspire through action, and charm a full dining room without missing a beat
Nice To Haves
- hotel experience preferred
Responsibilities
- Build STELLA into one of Seattle’s most talked-about dining destinations — known for unforgettable service, dynamic atmosphere, and consistently strong performance.
- Be a daily presence on the floor, welcoming guests and empowering your team through in-the-moment coaching.
- Drive top-line revenue and bottom-line profitability through strategic labor planning, upsell programs, guest engagement, and menus development.
- Champion guest loyalty by building rapport with locals, hotel guests, and event hosts — ensuring every experience is personal, memorable, and worth repeating.
- Lead daily operations across STELLA, the Fireside Room, in-room dining, and our garden.
- Oversee and elevate the Banquets and Catering guest experience by managing client and in-house activations across hotel outlets and event spaces, ensuring seamless execution and exceptional service.
- Train, and retain a high-performing service team; foster a culture of accountability, excellence, and growth.
- Monitor service flow, adjust staffing in real time, and jump in to assist wherever needed.
- Ensure compliance with health, safety, and liquor regulations.
- Track and report on KPIs (guest satisfaction, sales, labor, prime cost) and implement data-informed improvements.
Benefits
- Free parking
- Medical, dental and vision insurance with generous company contribution to monthly premium after 60 days of employment
- Voluntary Long-Term, Short-Term Disability Plans, Life Insurance, Accident and Critical Illness Plans, Pet Insurance
- 401(k) retirement plan with employer match after 90 days of employment
- Annual Paid time off: 10 vacation days, 4 Personal Days, eligible for 11 Holidays
- Washington-mandated paid sick leave
- Ash Hotel discounts
- F&B perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
