Restaurant Manager - Steakhouse

Boyd Gaming•Saint Charles, MO

4d•Onsite

About The Position

Boyd Gaming Corporation is seeking a Restaurant Manager for their Steakhouse. This role is responsible for managing all financial operating expenses, maximizing daily sales, and leading all aspects of the operation including staffing, training, team member relations, maintenance, cleanliness, service timing, product quality, and administration. The manager will also develop annual plans and budgets, ensure high standards for food safety and sanitation, and conduct performance audits. A key part of the role involves ensuring the highest level of guest experience, proactively engaging with guests, and empowering team members to uphold company values. Human resources responsibilities include maintaining team member engagement, leading hiring, coaching, recognition, and evaluation processes, providing feedback, and establishing recruitment and retention guidelines.

Requirements

Bachelor’s Degree in Business Management or Hospitality and at least 5 years of experience in a Food and Beverage leadership role, or an equivalent combination of training, education and experience
Ability to train, mentor, and develop teams
Ability to manage and compel groups of team members to perform at their highest levels
Ability to lead through influence and obtain support from direct reports, peers, or supervisors in order to accomplish a task or goal
Ability to analyze and interpret data/information
Excellent verbal and written communications skills
Excellent organizational skills and ability to complete several ongoing activities, projects, or assignments to meet deadlines
Ability to demonstrate a high level of energy and enthusiasm
Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions
Must successfully pass background check
Must successfully pass an alcohol and drug screening
Must be 21 years of age

Nice To Haves

Take an active role in understanding how the business operates and continuously pursue new knowledge to inform business decisions and maintain functional expertise.
Look beyond BOYD to keep up-to-date on industry trends and best practices outside of the gaming and hospitality industry.
Translate organizational vision and culture into targeted team and/or individual goals that will drive performance.
Take action to get results with an appropriate sense of urgency.
Embrace change as an opportunity rather than a roadblock and inspire others to do the same.
When a decision is made, get on board and bring others along with a positive approach.
Practice open, honest and clear communication with all team members.
Tailor communication style, approach and content based on the situation and audience needs or concerns.
Continuously seek out new opportunities to learn and grow.
Ask questions to dig deeper in order to continually improve upon outcomes.
Gain the respect, confidence and trust of others by following through on commitments and actively demonstrating the highest standards of honesty, integrity and authenticity.

Responsibilities

Manage all financial operating expenses; budget, P&L, labor costs, controllable expenses, and cost of goods
Maximize daily sales and effectively manage costs and labor
Lead all aspects of the operation: staffing, training, team member relations, repair and maintenance, cleanliness, organization, service timing, quality product, and administration.
Work with respective areas to develop annual plans and budgets for operations, marketing, sales,
Responsible for ensuring all outlets have the highest standards for food safety and sanitation
Conduct periodic outlet performance audits; providing feedback on food and beverage quality, consistency of service standards and safety and sanitation
Oversight of BEO’s with Sales and Marketing.
Oversight of Food Server, Host/Cashier, Busser/Runner, Bartender schedules.
Ultimately responsible for all aspects of the guest visit and the quality of experience that the team delivers to the guest, i.e. product, timing, service. This includes, communicating with team members and leaders on guest feedback and resolving issues directly with guests.
Responsible to take proactive approach to guest relations, i.e. time spent on floor interacting with guests, table visits, etc.
Empower leaders and team members to deliver on our core BOYD values.
Ensures the highest level of quality and standards
Ensure team member engagement is maintained at a high level
Lead all aspects of team member relations including, but not limited to, hiring, coaching, recognizing, and evaluating team members and leaders.
Provide ongoing direct and honest feedback to team members regarding individual performance
Establishes operational guidelines for the recruitment and retention of outlet team members